Supervisor, Healthcare Services Operations Support (Based in Ohio)

Molina Healthcare; Kentucky; On-site; USD 45,390 - 88,511; Full time

Benefits offered by this job

Competitive benefits and compensation package

Job summary

A leading healthcare organization in Kentucky is seeking a team leader for its non-clinical healthcare services. This role involves supervising operations, enhancing team productivity, and ensuring effective care delivery. Candidates should have at least 5 years of relevant experience and strong analytic skills. The position offers a competitive salary range of $45,390 - $88,511.46 annually, with a comprehensive benefits package.

Qualifications

• Minimum 5 years of operations or administrative experience in healthcare.
• Strong analytic and problem-solving abilities.
• Strong organizational and time-management skills.

Responsibilities

• Supervise healthcare services operations support team members.
• Research and analyze workflow, suggesting improvements.
• Conduct productivity and quality assurance checks.

Skills

Analytic skills

Problem-solving

Organizational skills

Communication skills

Team collaboration

Time management

Microsoft Office proficiency

Education

Relevant education in healthcare

Job description

Job Summary

Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.

Required Qualifications

• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.
• Strong analytic and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to multi-task and meet project deadlines.
• Attention to detail.
• Ability to build relationships and collaborate cross-functionally.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Supervisory/leadership experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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Pay Range: $45,390 - $88,511.46 / ANNUAL

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.