Supervisor Health Information Management

UCHealth; Aurora (CO); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/Leave

401(k) with match

Job summary

UCHealth in Aurora, CO is seeking a supervisor for the HIM ROI Call Center. This onsite role manages daily staffing, coaching and performance evaluations to ensure quality service in a fast-paced environment.

The position requires RHIT and/or CCS within 3 years, with RHIA preferred, and typically 1 year of healthcare experience. The role offers full-time hours, competitive pay, and a comprehensive benefits package.

Qualifications

• Associate's degree required.
• RHIT and/or CCS must be earned within 3 years of hire; RHIA preferred.
• 1 year healthcare experience preferred.

Responsibilities

• Determine, coordinate and supervise daily staffing assignments and levels; provide direction, orientation, training, coaching, and mentoring to staff.
• Perform or assist with performance evaluations and disciplinary actions; assess quality of services and facilitate staff development programs.
• Ensure staff compliance with departmental and organizational policies, procedures, and protocols.
• Lead the handling and resolution of complex issues and complaints; perform staff responsibilities to meet service levels.
• Demonstrate critical thinking, decisive judgement, and ability to work with minimal supervision in a fast-paced environment.

Skills

Staff supervision

Coaching

Performance evaluations

Critical thinking

Education

RHIT certification

CCS certification

RHIA certification (preferred)

Job description

Location: UCHealth UCHlth Admin 2400 Peoria, US:CO:Aurora

Department: HIM ROI Call Center

Work Schedule: Full Time, 80.00 hours per pay period (2 weeks)

Shift: Days

Pay: $25.80 - $38.70 / hour. Pay is dependent on applicant's relevant experience

This position is an onsite role and does not offer a hybrid or remote option

Summary

Supervises daily staff activities for an assigned area or function in HIM.

Responsibilities

• Determines, coordinates and supervises daily staffing assignments and levels. Provides direction, orientation, training, coaching, and mentoring to staff.
• Performs or assists with performance evaluations and disciplinary actions. Assesses quality of services delivered and facilitates staff development programs.
• Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.
• Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements

• Associate's degree.
• Certified as a Registered Health Information Technician (RHIT) and/or a Coding Specialist (CCS) by the American Health Information Management Association (AHIMA) within 3 years of hire. Preferred: Certified as a Registered Health Information Administrator (RHIA) by the American Health Information Management Association (AHIMA)
• Preferred: 1 year experience in a healthcare related field.

Employees are our number one asset.

UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program.

Recognition

• Performance bonus: UCHealth offers a 3-Year Incentive Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, financial goals and tenure. The bonus accumulates annually each October and is paid out in October during the third year of employment.
• Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
• Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.

Health and well-being

• Medical, dental and vision coverage.
• Access to 24/7 mental health and well-being support for employees and dependents.
• Discounted gym memberships and fitness resources.
• Free Care.com membership.
• Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
• Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
• Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
• Employer-provided short-term disability and long-term disability with a buy-up coverage option.

Retirement and savings

• 403(b) plan with employer matching contribution.
• Additional 457(b) plan may be available.
• Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.

Education and career growth

• UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
  • Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
  • Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
• Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
• Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
• Eligibility for some programs is based on an employee's scheduled work hours.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when the do not impose an undue hardship on the organization.

Who We Are (uchealth.org)