Supervisor, Global Data Center Services

Ait-Worldwide-Logistics; Palatine (IL); On-site; USD 84,000 - 126,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Supervisor, Global Data Center Services to oversee daily white-glove delivery and installation operations for data center hardware. The role includes coordinating freight, guiding service crews, and maintaining strong vendor relations to ensure service excellence.

Ideal candidates will have 2+ years in a data center environment and at least 1 year of supervision, with budget knowledge and familiarity with SOPs.

Qualifications

• Education: Some College/Associate's Degree in Business Administration, Marketing and Sales preferred.
• Experience: 2+ years in a data center environment.
• Supervision: 1+ years of supervision required.
• Knowledge/Abilities: Knowledge with budget preparation; knowledge of SOPs and industry standards.

Responsibilities

• Supervise daily white-glove delivery and installation services for data center hardware, ensuring service levels and KPIs are met and provide training to team members.
• Coordinate scheduling, monitoring, and reporting of freight shipments and on-site services, ensuring adherence to SOPs and industry standards.
• Support vendor relations by ensuring adherence to service processes, escalating issues, and providing feedback to management.
• Provide back-up leadership under the Manager, Global Data Center Services; supervise staff coordinating transportation and distribution workflows to maximize efficiency.
• Perform other duties as assigned and comply with all policies and standards.

Skills

Supervision

Data center experience

Budget knowledge

SOPs knowledge

Education

Associate's degree / Some College

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Supervisor, Global Data Center Services supports AIT's technology customers by overseeing daily operations of white-glove delivery and installation services for data center components. This role supervises service crews, coordinates logistics activities, and ensures compliance with industry standards. Provides tactical oversight, assigns work, and develops team members while maintaining strong vendor relationships and ensuring service excellence in line with AIT's core values.

Responsibilities

• Supervise daily white-glove delivery and installation services for data center hardware, ensuring service levels and KPIs are met. and provides training and guidance to team members.


• Coordinate scheduling, monitoring, and reporting of freight shipments and on-site services. Ensure compliance with SOPs and industry standards.


• Support vendor relations by ensuring adherence to service processes, escalating issues, and providing feedback to management.


• Provide back-up leadership under the Manager, Global Data Center Services. Supervise staff coordinating transportation and distribution workflows to maximize efficiency


• Performs other duties as assigned


• Complies with all policies and standards


• The wage range for this position is $83,880.00-$125,820.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications

• Education Some College/Associate's Degree in Business Administration, Marketing and Sales preferred. ()


• Experience 2+ years working in a data center environment required. ()


• 1+ years of supervision required. ()


• Knowledge, Skills, and Abilities Knowledge working with budget preparation. Knowledge with SOP's and industry standards.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.