Supervisor, Gas Meter Services

Eversource Energy; Auburn (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Eversource Energy in Massachusetts is seeking a first-level supervisory leader for gas service operations. You will oversee non-exempt crews, plan field activities, and coordinate with contractors to maintain installation and maintenance of meters and piping.

Emphasis on safety, performance coaching and regulatory compliance. The role includes emergency response, on-call supervision, and traveling between MA/CT/NH as needed.

Qualifications

• Bachelor's degree in applied sciences or equivalent experience.
• Five (5) or more years in field service or utility operations.
• Supervisory experience preferred.
• Valid driver's license and ability to obtain Operator Qualifications.

Responsibilities

• Plan, schedule and inspect work of employees engaged in meters, piping and customer premises.
• Inspect contractor work on piping and appliances and ensure safety and quality.
• Provide coaching, mentoring and on-the-job training to staff.
• Direct work planning, resource scheduling and coordination with customers and departments.
• Respond to emergencies and manage storm duty assignments.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Safety awareness

Education

Bachelor's degree in applied sciences or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

This position ensures that ES provides customers with safe, reliable, competitively priced and environmentally sound gas service ensuring high quality operating standards. Responsible for planning; scheduling and inspecting the work of employees engaged in installation and maintenance of meters, company piping and work on customer premises. Inspects the work performed by contractors on piping and appliances. This is a first level supervisory position responsible for the direction of non-exempt employees.

This position is multi-faceted with responsibilities including work planning and coordination, scheduling, emergency response, execution of fieldwork activities, performance measurement, coaching, mentoring and various administrative duties. Supervises multi-skilled work crews engaged in the execution of processes to maintain and provide customer service within the Eversource Gas Service territory.

Essential Functions

• Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching, mentoring and on-the-job training.
• Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process. Removes obstacles through communication with other areas and fostering relationships within the organization.
• Ensures compliance with regulatory and Company work rules and procedures. Understands and complies with labor contracts and works to resolve initial grievances. Initiates appropriate disciplinary action as required.
• Communicates with customers and community officials concerning all aspects of operations and service delivery.
• Ensures the safety of personnel by taking direct preventive measures, conducting effective safety meetings and ensuring all related standards, rules and laws are understood and followed.
• Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship. Provides employee feedback and seeks to enhance performance and enhance safety.
• Identifies, develops and implements work processes and practice improvements.
• Directs the work planning process including preparation and prioritization of work plans for scheduling of resources, materials requirements, coordinates activities with customers, constituents and company departments for optimal resource utilization.
• Assume on-call supervisory assignments as required. Will have storm duty assignments.

Qualifications

Technical Knowledge/Skills

• Thorough knowledge of gas distribution system, production plant operation, metering regulations and gas-fired equipment.
• Thorough knowledge of construction, operating and maintenance practices, procedures, and standards.
• Working knowledge of applicable governmental, legal and regulatory codes affecting natural gas distribution, production and metering and service activities.
• Working knowledge of schematics, blueprints and wiring diagrams, working knowledge of accounting and business procedures.
• Ability to operate computers.
• Demonstrated ability to analyze gas distribution and production problems, determine solutions and take corrective action.
• Working knowledge of the Company-Union contract.
• Demonstrated leadership abilities, including ability to effectively provide work direction to assigned personnel according to established work practices, safety standards, and within provisions of applicable Company-Union Agreement and Eversource policies.
• Must possess excellent customer service skills.
• Ability to use PC desktop applications (e.g., Microsoft Word & Excel).

Education/Experience

• Bachelor's degree in applied sciences or equivalent experience.

Experience

• Five (5) or more years of experience in field service, utility operations or technical discipline and/or customer service experience. Supervisory experience preferred.

Licenses & Certification

• Valid Motor Vehicle Operator License is required. Must be able to obtain and maintain required Operator Qualifications.

Working Conditions

• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.
• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment.
• Drives to various job site loca