Supervisor for Community Health Workers

IHA; Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits - starting day 1!

Job summary

Saint Francis Hospital is seeking a CHW Supervisor to lead a team of community health workers aimed at improving health outcomes and eliminating disparities. The role focuses on program management, coaching, and ensuring high-quality service delivery, with emphasis on staff development and performance evaluation.

The position oversees daily operations, collaborates with leadership on performance and evaluation, and advances CHW integration into clinical care and community outreach.

Qualifications

• High school diploma or equivalent.
• Five years of experience as a Community Health Worker. Paid and non-paid experience/internships are accepted as experience.
• Must complete CHW Supervisor training within 6 months of employment.

Responsibilities

• Daily operations & the oversight of CHWs including hiring, training, professional development, performance evaluations, and onboarding/offboarding
• Coordinate staff scheduling & assignment; review & approve administrative functions (time, payroll, expense)
• Work in collaboration with department leadership to monitor program performance, quality improvement, and service delivery
• Work internally to align programs, workflows, and referral processes
• Provide leadership and guidance on best practice techniques to CHW staff
• Implement departmental plans & priorities identified by accountable leaders
• Assist with the design and evaluation of CHW interventions including the integration in clinical care
• Promote CHW services within the health ministry and community through ministry and community events, speaking engagements, inter-departmental meetings, in-services, and distribution of program materials
• Effectively communicate goals, standards, program expectations, service performance & how the work serves Trinity Health objectives

Education

High school diploma or equivalent

Job description

Description

This is a grant funded position. The Talent Acquisition Partner will be able to provide more details in the form of a Grant Funded Position Agreement.

Employment Type

Full time

Shift

Day Shift

Position Purpose

Provides supervision, coaching, and direct support to a team of CHWs working to improve health outcomes and eliminate racial, ethnic, and economic disparities in those outcomes. Plays an integral role in program management, fostering growth of CHWs, ensuring quality of service delivery, and guiding progress towards intervention goals.

Responsible for the daily functions of a team of CHWs, including health system navigation, health education, patient engagement and follow-up, resource advocacy, and outreach activities. Assists with program design, evaluation, and evolution.

What You Will Do

• Daily operations & the oversight of CHWs including hiring, training, professional development, performance evaluations, and onboarding/offboarding
• Coordinate staff scheduling & assignment; review & approve administrative functions (time, payroll, expense)
• Work in collaboration with department leadership to monitor program performance, quality improvement, and service delivery
• Work internally to align programs, workflows, and referral processes
• Provide leadership and guidance on best practice techniques to CHW staff
• Implement departmental plans & priorities identified by accountable leaders
• Assist with the design and evaluation of CHW interventions including the integration in clinical care
• Promote CHW services within the health ministry and community through ministry and community events, speaking engagements, inter-departmental meetings, in-services, and distribution of program materials
• Effectively communicate goals, standards, program expectations, service performance & how the work serves Trinity Health objectives

Minimum Qualifications

High school diploma or equivalent

Five (5) years of experience as a Community Health Worker. Paid and non-paid experience/internships are accepted as experience. Education can be considered in lieu of the required work experience.

Must have previous experience with managing people, program, or a project

Must complete CHW Supervisor training within 6 months of employment

Position Highlights And Benefits

• Full time 40hrs M-F days
• Excellent benefits - starting day 1!

Ministry/Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.