Supervisor Food Services - Patient Services

112 North Carolina Baptist Hospital; Winston-Salem (NC); On-site; USD 69,056,000 - 103,584,000; Full time

Benefits offered by this job

Benefits eligible

Health benefits

Paid time off

Job summary

Wake Forest Baptist Medical Center – Food and Nutrition is seeking a supervisor to direct daily operations across multi-functional food service areas, ensuring staff have the right equipment, inventory and resources to meet goals.

The role requires a high school diploma or GED with two years of supervisory experience; an Associate’s degree is preferred, and Serv Safe certification is required to support quality and safety standards in a complex hospital setting.

Qualifications

• High school diploma or GED and two years supervisory experience.
• Associate's degree preferred.
• Serv Safe certification required.

Responsibilities

• Directs daily operations of multi-functional food service operations to ensure staff have equipment, inventory and resources to meet goals.
• Assist in cash controls and payroll functions (time sheets, records, schedules).
• Proactively identify problems and inform leadership with status and resolutions.

Skills

Communication skills

Analytical ability

Customer service

Team leadership

Stress management

Education

High school diploma or GED + 2 years supervisory experience

Associate's degree preferred

Job description

Job Details

Department: 11903 Wake Forest Baptist Medical Center - Food and Nutrition Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: variable, weekends Pay Range: $24.10 - $36.15

Education / Experience

High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred.

Licensure, Certification, and/or Registration

Serv Safe certification

Essential Functions

• 1. Directs daily operations of multi-functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines.
• 2. Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules etc.).
• 3. Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary.
• 4. Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. Ensures top concerns are given priority.
• 5. Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• 6. Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel).
• 7. Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards.
• 8. Establishes operating standards, implements quality improvements and communicates them.
• 9. Maintains and develops employee relationships and satisfaction for multi-functional food service areas retail and patients to ensure all regulatory standards are in place.
• 10. Accountable for the execution of service quality by maintaining highest level of delivery.
• 11. Promotes and supports workplace diversity initiatives.

Skills / Qualifications

• Excellent oral and written communication skills
• Strong analytical ability
• Willingness to respect and value the differences and perceptions of different groups/individuals
• Excellent customer service to external and internal customers
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and comply with all state and federal laws and company policies and procedures

Work Environment

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

Physical Requirements

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world‑class doctors and caregivers, innovative solutions, outstanding outcomes, and leading‑edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care