Supervisor Food Services JC315523

Advocate Aurora Health; Wake Forest (NC); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Education assistance

Retirement plans with employer match

Job summary

Advocate Health is seeking a Food Service Supervisor to oversee the daily operations of multi-functional food service areas within the Wake Forest campus. You will lead staff, manage inventory, scheduling, and ensure compliance with safety and quality standards.

The role requires a high school diploma or GED with supervisory experience; an Associate's degree is preferred, and Serv Safe certification is required.

Qualifications

• High school diploma or GED and two years of supervisory experience.
• Associate's degree preferred.
• Serv Safe certification required.

Responsibilities

• Directs daily operations of multi-functional food service to ensure equipment, inventory and resources are adequate.
• Assist in cash controls and payroll functions (time sheets, schedules).
• Identify problems and escalate status to leadership with recommended solutions.
• Supervise day-to-day work by delegating, prioritizing and monitoring standards.
• Provide constructive feedback to staff to reward, coach and motivate.
• Ensure compliance with federal, state and local regulations and hospital policies.
• Create a safe work environment through training and equipment maintenance.
• Establish operating standards and communicate quality improvements.
• Develop employee relationships and satisfaction across food service areas for patients and retail.
• Ensure execution of service quality and high delivery standards.
• Promote workplace diversity initiatives.

Skills

Excellent oral and written comm.

Strong analytical ability

Customer service

Stress management

Professional relationships

Ethical standards

Education

High school diploma or GED

Associate's degree preferred

Job description

Department:
11953 Non Enterprise Corporate - Food and Nutrition: Cafeteria

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

This position has a varying schedule including days, nights and weekends

Pay Range:
$24.10 - $36.15

EDUCATION/EXPERIENCE: High school diploma or GED equivalent and two years of supervisory experience. Associate's degree preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: Serv Safe certification

ESSENTIAL FUNCTIONS:

• 1. Directs daily operations of multi-functional food service operations to ensure employees have appropriate equipment, inventory and resources to perform jobs, meet goals and deadlines.
• 2. Assists in the maintenance of cash controls and payroll functions (time sheets, records, schedules etc.).
• 3. Probes potential problems and apprises the leader of status on resolution of problems or issues, using appropriate resource when necessary.
• 4. Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. Ensures top concerns are given priority.
• 5. Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• 6. Ensures compliance with all federal, state and local regulations as well as hospital policies and procedures (e.g. quality assurance, safety, operations, personnel).
• 7. Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with safety and loss prevention programs and with standards.
• 8. Establishes operating standards, implements quality improvements and communicates them.
• 9. Maintains and develops employee relationships and satisfaction for multi-functional food service areas retail and patients to ensure all regulatory standards are in place.
• 10. Accountable for the execution of service quality by maintaining highest level of delivery.
• 11. Promotes and supports workplace diversity initiatives.

SKILLS/QUALIFICATIONS:

• Excellent oral and written communication skills
• Strong analytical ability
• Willingness to respect and value the differences and perceptions of different groups/individuals
• Excellent customer service to external and internal customers
• Ability to work productively and effectively when faced with stressful work situations and time pressures
• Ability to develop and maintain professional, trusting, positive working relationships with supervisors, staff, managers, customers, and vendors
• Upholds ethical standards and comply with all state and federal laws and company policies and procedures

WORK ENVIRONMENT: May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.