Supervisor Food Service - FT 2nd Shift

Advocate Health; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Advocate Health in Milwaukee, WI seeks an experienced Food Service Manager to oversee daily department operations, coordinate patient tray preparation, and ensure timely delivery within a hospital setting.

The role directs menu development, trains staff, manages vendor contracts, analyzes performance data, and enforces HACCP and safety standards, with emphasis on cost control, quality, and compliance.

Qualifications

• Three years of experience in hospital or large-scale food service operations with leadership responsibilities.
• ServSafe Food Handler certification or equivalent; required within 1 year.
• Strong cost controls, inventory, and supplier management experience.
• Excellent communication and supervisory skills.

Responsibilities

• Oversees daily operations of department and food programs; coordinates patient tray prep and delivery.
• Directs menu development with cost/value considerations.
• Develops training materials and conducts in-service education.
• Manages outside vendor contracts and pricing terms; negotiates contracts.
• Generates reports, analyzes data and tracks trends; drives improvements.
• Implements departmental policies and HACCP program for sanitation and compliance.
• Monitors cost control, inventory, and equipment specifications.
• Leads HR activities including performance reviews and hiring decisions.
• Ensures compliance with Code of Ethical Conduct and organizational policies.

Skills

MS Office

Communication skills

Leadership skills

Self-directed

Arithmetic skills

Education

High School Diploma

Job description

Major Responsibilities:

• Manages all daily operations of the department and the food program(s). Coordinates food preparation for patient tray assembly and delivery, and manages the distribution of food and supplies to ancillary areas.


• Directs and coordinates the development of menus to ensure quality therapeutic appropriateness and adequate cost to value ratios. Develops menu cycles for retail operations and modifies menu choices to meet requirements.


• Prepares instructional material for training and development of staff and conducts in-service education. Orients and trains employees in responsibilities such as food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities consistent with Hazard Analysis and Critical Control Point (HACCP) Guidelines.


• Initiates and maintains the department's outside vendor contracts, which includes evaluating pricing terms, arranging quantity discounts, negotiating contracts, soliciting bids, maintaining adherence to product quality standards, and contractual compliance.


• Generates statistical reports, analyzes data and tracks trends. Analyzes outcomes and develops action plans for improvement of the department. Identifies participants, performance indicators, data collection tools and evaluation methods to ensure timely corrective action plans in areas deviating from established standards.


• Develops and implements departmental policies and procedures, which may include: tray-line, production, diet office, retail operations, procurement, portion and temperature control, Mobile Meal Program, etc.


• Maintains the food service safety programs. Conducts regular safety inspections and accurately documents and investigates accidents.


• Establishes quality standards for customer satisfaction and develops and implements corrective action plans based on survey feedback.


• Develops and implements a comprehensive HACCP program to achieve a high level of sanitation and compliance with appropriate regulatory agencies. Conducts routine inspections of production areas and equipment on a daily basis.


• Responsible for cost effectiveness, which may include: monitoring cash register balance sheets and daily sales, evaluating equipment specifications, participating in the formulation of food specifications, and conducting periodic inventories to ensure adequate supplies are available to meet employee and customer needs.


• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.


• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required:

• ServSafe Food Handler certification issued by the National Restaurant Association needs to be obtained within 1 year.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering and sanitation standards and/or general and modified diets in a large hospital or hotel/restaurant food service environment, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities Required:

• Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail and Internet.


• Excellent verbal, oral and written communication skills to effectively interact with a variety of internal and external customers/staff.


• Excellent leadership skills including problem solving and decision making.


• Must be self-directed, organized, and pay attention to detail.


• Demonstrated ability to perform arithmetic calculations.

Physical Requirements and Working Conditions:

• Operates all equipment (i.e. flight type dish-machine, forklift, roto, etc.) necessary to perform the job.


• Demonstrated ability to safely and effectively utilize necessary power equipment.


• Must be able:


• lift up to 40 lbs. from floor to a maximum 5 ft.


• lift and carry up to 40 lbs. at waist height a reasonable distance.


• Must be able:


• push/pull with 20 lbs. of force.


• Stands, walks and reaches above shoulders the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift.


• Working atmosphere ranges from varying temperatures and also contains fumes, odors, dust/dirt, spices, etc. (Fumes are trucks, dust/dirt from storeroom or cleaning agents).


• May be exposed to mechanical, electrical and chemical hazards. Protective clothing must be worn as necessary.


• May be required to enter precautionary rooms during meal service tray delivery or pick up, and assist patients with menu selections.


• May be exposed to sharp knives, other sharp cooking utensils, and other hazards in a kitchen environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.