Supervisor, Family Assistance Program (HCA/ISD #7537)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 55,000 - 85,000; Full time

Job summary

New Mexico Department of Justice seeks a Supervisor for the Family Assistance Program to provide leadership and guidance to a unit of FAA staff, ensuring accurate eligibility determinations and timely service delivery.

The ideal candidate will have supervisory experience, strong interviewing skills, and a track record of coaching teams to meet performance targets in a public welfare setting.

Qualifications

• Bachelor's degree from an accredited college or university and two years of experience in unemployment insurance claims or related public-welfare work.
• Experience in supervising staff and delivering training is preferred.
• Experience in customer service, data entry, and program eligibility is beneficial.

Responsibilities

• Supervise a unit of Family Assistance Analysts (FAA) responsible for determining multiple Income Support Programs.
• Provide leadership, coaching, and problem resolution to ISD staff to meet timeliness, accuracy, and service goals.

Skills

Caseload management

Interviewing clients

Case management

Coaching & training

Education

Bachelor's degree + 2 years experience

Job description

Job Title Supervisor, Family Assistance Program (HCA/ISD #7537)

For more Job Requirements & Classification Description:

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Family Assistance Program Supervisor will:

• Provide timely and appropriate customer services in determining client's eligibility;
• Provide effective leadership, problem resolution, and training to Income Support Division (ISD) staff in order to ensure that the office follows the County Plan of Operations in meeting performance goals of timeliness, accuracy, and customer service in accordance with federal and state standards and regulations as well as those outlined in the state and county corrective action plans and initiatives;
• Supervise a unit of Family Assistance Analysts (FAA) who are responsible for determining multiple Income Support Programs and providing employment assistance to a diverse population.

How does it get done?

The Family Assistance Program Supervisor is responsible for:

• Advancing department/division goals for client self-sufficiency by promoting client placement and maintaining positive relationships with work contractor and other community entities;
• Developing employees by coaching and counseling employees using currently accepted management practices, the Health Care Authority (HCA) Code of Conduct and the County Plan of Operations.

Who are the customers?

• Income Support Division (ISD) Family Assistance Analysts (FAA).

Ideal Candidate

The Ideal Candidate has experience:

• Independently managing a caseload;
• Interviewing clients and assessing income potential based on language and vocational skill, education level, training needs and employment history;
• Providing complex case management and problem resolutions;
• Providing consultation and training to co-workers.

Bachelor's Degree from an accredited college or university in any field and two (2) years of experience in unemployment insurance claims and/or tax, accounting, auditing, finance, budgeting, eligibility determination/interviewing, clerical work, customer service, data entry, and/or interviewing in a public welfare or social welfare program. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. One (1) year of supervisory experience may substitute for one (1) year of experience.

Employment Requirements

• Must possess and maintain a valid Driver's License.
• Must obtain a Defensive Driving Certificate.
• Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.

Working Conditions

Office Setting, exposure to VDT, extensive personal computer and phone usage.

Supplemental Information

Do you know what Total Compensation is? Click here

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.