Supervisor Environmental Services - Full-Time Mid-Shift

Yale New Haven Health; New London (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Yale NewHaven Health is seeking an Environmental Services Supervisor to manage day-to-day EVS operations, supervise staff, assign duties, and ensure areas are cleaned to the required standard. You will monitor performance and quality, coaching when needed.

The role requires coordinating with other departments, addressing employee and customer issues, enforcing the union contract, and supporting hospital initiatives while delivering excellent service to patients, families, visitors and staff.

Qualifications

• High School or GED completion.
• 2 years supervisory experience preferred; 2 years broad customer service experience required.
• Ability to deliver excellent customer service to patients, families, visitors, physicians and staff.

Responsibilities

• Supervise EVS staff and assign duties across shifts.
• Monitor quality and ensure cleaning standards are met.
• Resolve employee issues and disciplinary actions per union contract.
• Coordinate training needs and conduct performance evaluations.
• Review schedules and approve time off.
• Conduct daily staff meetings and communicate operational issues.
• Identify process improvements using Blue Belt techniques.
• Draft and revise department procedures.
• Support hospital initiatives and liaise with department director.

Skills

Customer service

Supervisory experience

Problem solving

Education

High School / GED

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Manage The Day To Day Activities Of The Environmental Services Department. Resolve Employee And Workflow Issues. Coordinate Evs Activities With Other Departments; Problem-Solve To Meet Department And Customer Needs. Ensure All Areas Are Cleaned As Scheduled And To An Acceptable Level. Manages And Disciplines Employees According To Union Contract And Hospital Policies. Maintains Documentation Regarding Work Performance Of Employees On An Ongoing Basis.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Supervise Evs Staff To Ensure All Work Is Completed; Ensure Staff Is In Assigned Areas Performing Assigned Duties; And Revise Assignments Daily Based On Available And Changing Staffing.
• 2.Determine If Work Quality Meets Standards Through Daily Rounds And Quality Assurance Checks.
• 3.Problem-Solve To Resolve Customer Calls, Complaints And Requests.
• 4.Interpret Hospital/Department Policies And Union Contract To Manage And Approve Employee Activities.
• 5.Resolve Employee Disputes And Work Issues Presented By Staff.
• 6.Initiate And Conduct All Disciplinary Actions/Coachings Required On The Shift.
• 7.Complete And Conduct Performance Evaluations For All Employees On The Shift In A Timely Manner.
• 8.Determine And Coordinate Training Needs Of All Employees; Ensure Training Requirements Are Met.
• 9.Interview And Select Employees For Hire With Department Director.
• 10.Conduct Daily Staff Meetings.
• 11.Create And Manage Employee Schedule; Approve Pto, Sick And Special Time-Off Requests.
• 12.Review And Revise Written Work Assignments Based On Changing Conditions.
• 13.Identify And Initiate Process Improvements Using Blue Belt Techniques.
• 14.Propose And Write Department Procedures.
• 15.Support And Promote All Hospital And Department Initiatives.
• 16.Notify Director And Other Supervisors Of Operational Issues Occurring During Shift.
• 17.Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department/Unit.

Qualifications

EDUCATION

High School / Ged Completed.

EXPERIENCE

2 Yrs Prior Supervisory Experience Preferred; Two Years Broad Customer Service Experience Required.

LICENSURE

Not Applicable

SPECIAL SKILLS

Ability To Conduct Excellent Customer Service When Dealing With Patients, Families, Visitors, Physicians And Staff.