Supervisor Environmental Services (Evenings, Grant)

OhioHealth; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

OhioHealth is seeking a process management leader for Environmental Services to oversee process design, training, and performance alignment with our organizational scorecard and safety goals.

The role involves developing and maintaining workflow improvements, mentoring staff, and driving customer service initiatives across the department. Evening shift and 40 hours per week are standard expectations within our high reliability framework.

Qualifications

• Basic computer knowledge and customer service skills.
• 3 yrs. in environmental or cleaning services field or hospital field.

Responsibilities

• Develops and manages process planning with objectives, resources and barriers aligned to OhioHealth goals.
• Monitors tools used in process management such as timelines and action plans.
• Educates and trains all levels including Transport and Environmental Service staff.
• Reports on process progress to managers/directors and suggests adjustments based on measurement.

Skills

Process leadership

Customer service

Training

Communication

Education

High School or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

This position provides process management leadership and training. He/She supports the department with development and maintaining of processes. He/She ensures effective communication of Leadership Model, scorecard and process management with team members or appropriate levels of staffing. This position understands and communicates customer service goals of organization and may provide process support for Transport and/or Environmental Services Department(s) with measurement techniques to ensure program alignment with the OhioHealth scorecard and values. He/She also may supervise all daily activities of the Transport and/or Environmental Services Departments.

Responsibilities And Duties:

• 10% Develops and manages process planning while defining objectives, resource requirements and barriers within the scope of OhioHealth goals to include Balanced Scorecard using management model as guide.
• 10% Monitors tools used in process management such as timelines, action plans, and measurement in accordance with established objectives.
• 10% Performs functions required of the position including educating and training all levels that may include Transport and Environmental Service staff and needed training for units/ancillaries, while communicating with management as appropriate.
• 10% Reports on process progress to managers/directors while identifying need for adjustments based on measurement/performance of process. Uses problem-solving skills for identified adjustments to resolve departmental issues and barriers.
• 15% Approaches, develops, deploys, and continually improves maintain s departments process flows, gab analysis sheets. Maintains measurement records while communicating with management as appropriate.
• 10% Promotes, establishes, monitors and maintains Transport and/or Environmental Services staff while defining objectives, resource requirements and barriers with the scope of OhioHealth goals and management model. Shifts and days should have fair and equitable supervisory attention.
• 15% Promotes and drives customer service initiative to include service recovery throughout the organization. Assists in training of all levels of Transport and/or Environmental Services staff. Uses creative skills to keep high level of customer service momentum.
• 20% Supervises and evaluates work progress of employees while working with departments to meet special needs.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Basic computer knowledge and customer service skills. Knowledge of process leadership, planning and management. 3 yrs. in environmental or cleaning services field or hospital field.

Work Shift:

Evening

Scheduled Weekly Hours :

40

Department

Environmental Services

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment