Supervisor, Electric Field Operations

Eversource Energy; Hooksett (NH); On-site; USD 127,000 - 141,000; Full time

Job summary

Eversource Energy in New Hampshire seeks a Troubleshooter Mid-shift supervisor to lead field operations for electric distribution and transmission. The schedule rotates 5-2-2-5 with hours 10am–10pm, focusing on safety, efficiency, and customer impact.

You will coordinate across departments, manage resources and budgets, and conduct performance reviews while ensuring compliance with local contracts. Travel between MA/CT/NH may be required.

Qualifications

• Bachelor's degree or equivalent related experience required.
• Minimum of five years of related experience; supervisory background preferred.
• Experience in electric distribution is preferred; driver license required.

Responsibilities

• Lead safe field operations and enforce safety culture.
• Prioritize work and allocate resources for safe, efficient execution.
• Set performance expectations and conduct reviews per bargaining unit contracts.
• Coordinate with other utilities, departments, and outside contractors.
• Manage budgets and time/expense records in accordance with guidelines.
• Deliver customer-first service and resolve issues collaboratively.
• Participate in pre-construction reviews and outage coordination.

Skills

Analytical skills

Safety awareness

Leadership

Computer literacy

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position:

This posting is for a Troubleshooter Mid-shift supervisor position. The schedule is a rotating shift of 5-2-2-5 and the hours are 10am - 10pm.

Provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the electric distribution and transmission systems. Ensures effective coordination among and between individuals and departments in the district/division. Actively promotes and enforces a safety-first work environment and positive safety culture. Engages and motivates employees to deliver the best possible customer experience.

Essential Functions:

• Accountable for the safe execution of field activities. Sets safety expectations with employees. Resolves safety issues/concerns in an appropriate and timely manner. Communicates safety lessons learned and promotes continuous learning of safe work methods, practices, and procedures.
• Makes decisions and prioritizes work to ensure the safe and appropriate use of assigned resources.
• Sets clear expectations and provides ongoing feedback to employees regarding their performance. Effectively addresses performance issues. Conducts comprehensive performance reviews (per applicable bargaining unit contract).
• Responsible for the proper application of local union contracts and agreements. Works with managers and employees to resolve grievances and concerns in a timely and complete manner.
• Participates in pre-construction reviews and other activities to ensure the timely and efficient execution of field operations. Coordinates work with other utilities, other Eversource departments, and outside contractors as necessary.
• Ensures work complete within budgetary guidelines.
• Prepares, reviews, and approves time, expense, materials and other company records in an accurate and timely manner and in accordance with established guidelines.
• Demonstrates and role models a customer-first attitude. Seeks to quickly resolve customer issues by collaborating with employees and other departments.
• Fulfills storm duty assignments and participates in on-call rotation as required.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skills:

• Working knowledge of methods, work practices, and procedures regarding the safe construction, operation, and maintenance of electric T&D facilities and infrastructure at both secondary and primary operating voltages.
• Possesses strong analytical and problem-solving skills.
• Must maintain switching and tagging qualifications
• Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies. Ability to use PC desktop applications (e.g., Microsoft Word & Excel)

Education:

• A Bachelor’s Degree or equivalent related experience required

Experience:

• Minimum of five years of related experience is required. Previous experience in electric distribution is preferred. Previous experience in a supervisory role is also preferred.

Licenses & Certifications:

• Valid Motor Vehicle License required. D.O.T. Driver’s License preferred

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• Work is conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment which requires sitting, walking, standing, stair climbing and completion of paperwork.
• Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements.
• May work with computers for long periods of time during the day.
• Off-hour on-call responsibility is required on a rotational basis.
• At times requires working long hours in response to outage situations and shift coverage requirements.

Mental Aspects

• Must be able to manage multiple activities simultaneously to meet deadlines and customer requirements.
• Requires being able to effectively relate to customers and the general-public under stressful circumstances and for prolonged periods.
• Must be able to clearly articulate job and safety related information to employees and to effectively address performance issues in a constructive manner.
• Requires being able to respond to problem situations in a timely manner at all hours of the day or night.

#LI-ES3

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$126,770.00-$140,850.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Eversource Energy is a leading energy provider in New England, delivering safe, reliable electric and natural gas services to 4.4 million customers while prioritizing environmental stewardship.

Company Eversource Energy