Supervisor, Durable Medical Equipment Specialist

Good Samaritan Society; Iron Mountain (MI); On-site; USD 29,618 - 47,527; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Generous time off package

Job summary

Good Samaritan Society is hiring a Durable Medical Equipment Specialist in Iron Mountain, MI. This role entails overseeing activities and ensuring quality care, providing expertise in the DME industry, and managing staff.

The position requires strong customer service skills and a commitment to professional development. Candidates must have a high school diploma, relevant experience, and preferably a CDME certification.

Benefits include a comprehensive health insurance package and a supportive work-life balance.

Qualifications

• 3 years’ experience in the applicable field.
• Prior experience in home medical equipment required.
• CDME certification preferred.

Responsibilities

• Oversee Durable Medical Equipment Specialist activities.
• Provide administrative leadership and expertise.
• Interviewing, hiring, and counseling employees.

Skills

Detail oriented

Excellent documentation skills

Strong knowledge of Microsoft Office

Advanced knowledge of the medical field

Customer service skills

Education

High school diploma

Associates Degree or equivalent experience

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Job Details

• Facility: Marsh Dickinson Hm Med
• Location: Iron Mountain, MI
• Address: 710 Carpenter Ave, Iron Mountain, MI 49801, USA
• Shift: 8 Hours - Day Shifts
• Job Schedule: Full time
• Weekly Hours: 40.00
• Salary Range: $21.50 - $34.50

Job Summary

Oversee Durable Medical Equipment Specialist activities and initiatives for a major or multiple sites, ensuring processes are followed to provide quality care to the patients we serve. Responsible for providing administrative leadership and expertise. Demonstrate an advanced knowledge of the DME industry, including the intake process, product selection, dispensing and setup, documentation, billing, compliance, and performance management. Demonstrate excellent skills in customer service, enthusiasm, compassion, teamwork and empathy. Display the ability to take initiative.

Collaborate with local network operations and other teams to ensure proper utilization of resources and achievement of service level and financial objectives. Allocate resources for staff sharing, workload balancing, and short‑term forecasting. Assist in developing strategic Durable Medical Equipment Specialist support initiatives.

Responsible for interviewing, hiring, continuing education, and counseling employees. Perform with a high level of customer service skills on all support and training requirements. Promote a culture of learning. Serve as a resource for employees, and in‑house departments regarding products and functions. Organize and coordinate meetings and conferences. Deliver corrective feedback in a manner that inspires accountability and self‑redirection.

Maintain and expand professional and position development by keeping current on new technology, attending local and enterprise development meetings when necessary, and participating in educational offerings for personal growth.

Qualifications

• High school diploma required. Associates Degree or equivalent experience preferred.
• Must have 3 years’ experience working in applicable field.
• Strong knowledge of computer functions and basic Microsoft Office applications.
• Detail oriented, excellent documentation skills, and the ability to follow through to the end.
• Advanced knowledge of the medical field, with prior experience in home medical equipment is required.
• Previous experience in managing or supervising others preferred.
• CDME (Certified Durable Medical Equipment) certification through the BOC is preferred.
• When applicable, the employee must have a current valid driver’s license, and must meet all medical guidelines for Sanford Health Category III drivers.

Benefits

Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail].

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.