Supervisor - Driving

Metropolis Technologies; Atlanta (GA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+ in Atlanta is seeking a Location Supervisor to oversee daily parking operations, supervise cashiers, drivers, dispatchers, and other staff, and ensure adherence to contractual guidelines while upholding professional client relations.

The role requires a high school diploma with some related experience, strong communication skills, valid driver's license, and the ability to manage schedules, inspections, and incidents with sound judgment.

Qualifications

• Education/Experience – Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.
• Oral Communication – Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication – Writes clearly and informatively; Able to read and interpret written information.
• Customer Service – Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability – Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment – Exhibits sound and accurate judgment.
• License Requirement – The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Responsibilities

• Supervise cashiers, drivers, dispatchers, coordinators, maintenance, and customer service representatives daily
• Conduct daily uniform and dress code inspections for all supervised personnel to ensure policy compliance
• Assign and reassign hourly employees to work areas or vehicles, managing dispatch operations as needed
• Verify and document hourly callouts, making necessary schedule adjustments to fulfill minimum staffing requirements
• Administer appropriate discipline for violations in accordance with company policy and collective bargaining agreements
• Complete daily bus and booth audits, including pre- and post-trip vehicle inspections at shift changes and timely vehicle fueling
• Monitor and communicate via two-way radio throughout the shift, conducting random checks for required driver licenses and badges
• Conduct regular facility, booth, and automated equipment inspections, ensuring ticketing hardware is stocked and operating correctly
• Inspect entry and exit terminals hourly, clear ticket debris, bundle tickets, and replace detached or damaged gate arms
• Assist customers with inquiries, fee disputes, and exception transactions, managing revenue transports and forwarding weekly time samples to the AGM

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Driver's License

Education

High School Diploma or equivalent

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.

• Supervise cashiers, drivers, dispatchers, coordinators, maintenance, and customer service representatives daily
• Conduct daily uniform and dress code inspections for all supervised personnel to ensure policy compliance
• Assign and reassign hourly employees to work areas or vehicles, managing dispatch operations as needed
• Verify and document hourly callouts, making necessary schedule adjustments to fulfill minimum staffing requirements
• Administer appropriate discipline for violations in accordance with company policy and collective bargaining agreements
• Complete daily bus and booth audits, including pre- and post-trip vehicle inspections at shift changes and timely vehicle fueling
• Monitor and communicate via two-way radio throughout the shift, conducting random checks for required driver licenses and badges
• Conduct regular facility, booth, and automated equipment inspections, ensuring ticketing hardware is stocked and operating correctly
• Inspect entry and exit terminals hourly, clear ticket debris, bundle tickets, and replace detached or damaged gate arms
• Assist customers with inquiries, fee disputes, and exception transactions, managing revenue transports and forwarding weekly time samples to the AGM

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience – Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.

Oral Communication – Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication – Writes clearly and informatively; Able to read and interpret written information.

Customer Service – Maintains positive attitude. Responds to requests for service and assistance.

Adaptability – Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment – Exhibits sound and accurate judgment.

License Requirement – The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Physical Demands

These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Salary Range

$20.67 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

Equal Opportunity Employer

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-GA-ATLANTA