Supervisor - DFW Dallas/Ft. Worth Airport -Full-time

Smarte Carte; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Group Health Insurance

Medical & Dental

Company Paid Life Insurance

Short-Term Disability

Matching 401k

Paid Time Off

Paid Sick Time

Paid Holidays

Wellness Reimbursement

Job summary

Smarte Carte is hiring a Supervisor for the DFW Dallas/Ft. Worth International Airport. This full-time role requires guiding the labor force in passenger terminal areas to meet performance, safety, and customer-service goals.

Weekend and holiday availability is required, with responsibilities spanning scheduling, safety, cart operations, and collaboration with airport partners. Benefits include health, dental, life insurance, disability, 401k matching, PTO, and wellness programs.

Qualifications

• Proven leadership skills; previous supervisor experience preferred.
• Cash control experience preferred
• General knowledge of vended service products preferred

Responsibilities

• Plan work schedules and assign duties to maintain adequate staff.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including cart transport and customer service.
• Collaborate with workers and managers to solve problems.
• Explain regulations, policies, or procedures and provide customer service.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Time Management

Safety Awareness

Cash Handling

Weekend Availability

Job description

SUPERVISOR – DFW Dallas/Ft. Worth International Airport - Full-time

$22 / hour

Must be available for weekends and holidays as needed.

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Sick time, Paid Holidays, Wellness Reimbursement Program and More!

COMPANY BACKGROUND

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Ensure daily operational performance goals are met by providing direct/tactical leadership for the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, vend quality, and the customer experience.

KEY RESPONSIBILITIES

• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Maintain a safe working environment by monitoring safety procedures and equipment.
• Perform the same Cart Associate work duties as those supervised, including but limited to:
  • collect and transport carts to ensure carts are available for customer use;
  • provide customer service to airport passengers;
  • light cleaning of carts and rental equipment;
• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Explain regulations, policies, or procedures
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
• Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)
• Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs
• Assist with collections, counting/recording money, documenting meter readings
• Assess training needs of staff and arrange for or provide appropriate instruction
• Other duties as assigned

SKILLS

• Motivating, developing, and directing employees, identifying the best employees for the job

• Managing one's own time and the time of others
• Technologically adept and receptive to learn computer-based reporting tools
• Maintains an enthusiastic and positive \"Can Do\" attitude, that fosters teamwork and unity
• Ability to stay poised and professional in high pressure situations
• Capable of focusing on the “Big Picture” rather than immediate short-term effects
• Ability to apply the appropriate level of workplace flexibility
• Receptive to criticism and feedback from your team in order to improve the operation
• High degree of integrity and self-discipline
• Ability to effectively analyze data and problem solve situations based on available information
• Capable of teaching others to perform specific tasks; selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Strong interpersonal & communication skills
• Running, maneuvering, navigating, or driving vehicles or mechanized equipment

EXPERIENCE

• Proven leadership skills; previous supervisor experience preferred

• Cash control experience preferred
• General knowledge of vended service products preferred

QUALIFICATIONS

• Computer and Smart Phone proficient
• Excellent customer service
• Effective verbal and written communication skills

CERTIFICATIONS/LICENSES

• Ability to get Airport Badge is required
• Valid Drivers License is required

PHYSICIAL REQUIREMENTS

• Lift 40lbs

• Push/pull 75lbs
• Walk & stand for duration of shift

Experience

Preferred

• Previous supervisor experience
• Cash control experience

Licenses & Certifications

Required

• Airport Badge
• Drivers License

Skills

Required

• Flexibility
• Cleaning
• Attention to detail
• Time Management
• Problem Solving
• Communication
• Customer Service
• Computer

Preferred

• Scheduling
• Conflict Resolution

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.