Supervisor, Dealer Support (Hybrid)

Concentrix; Farmington Hills (MI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid learning days

Job summary

Concentrix in Farmington Hills, MI is seeking a Supervisor, Dealer Support for a hybrid role. You will lead the Marketing Solutions team, manage daily operations, and drive performance through coaching and data-driven insights.

The ideal candidate has 2-3 years of management experience, strong MS Office skills, and the ability to adapt to changing priorities while maintaining confidentiality and service quality. This role offers a competitive base salary, benefits, and a pathway to career growth.

Qualifications

• Minimum 2–3 years of management experience in a supervisor role.
• Experience supporting program management and operational execution.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
• Organized, proactive and a self-starter.
• Strong analytical skills and ability to troubleshoot data issues.
• Ability to adapt to changing priorities with professionalism.
• Maintain confidentiality and discretion in all duties.

Responsibilities

• Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met.
• Monitor, track, and report operational metrics to support performance and continuous improvement.
• Handle calls through the 1-800 line and support escalated calls as needed.
• Escalate program or operational issues with recommended resolutions.
• Provide daily leadership, coaching, assistance, and support to department personnel.
• Monitor and manage absenteeism to support business continuity and team performance.
• Process payroll for yourself and direct reports accurately and on time.
• Maintain personnel files and ensure appropriate confidentiality in all duties.
• Ensure company communications are distributed to CSRs in a timely manner.
• Communicate department objectives and goals to direct reports.
• Prepare and conduct performance evaluations and one-on-one meetings.
• Assess training needs and address development needs.
• Monitor ISO 9001 compliance and document procedures.
• Review departmental processes to improve efficiency and policy compliance.
• Identify process improvement opportunities and support implementation.
• Participate in company initiatives including ISO and staff development programs.
• Ability to work at our Farmington Hills, Michigan location is a requirement.

Skills

Management experience

Staff leadership

Performance management

Microsoft Office

Analytical skills

Communication

Adaptability

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Access

Job description

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Job Title

Supervisor, Dealer Support (Hybrid)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Supervisor, Marketing Solution position requires a self‑motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment. The role requires a proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with direct staff, other managers and other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Manage day‑to‑day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded
• Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement
• Handle calls through the 1-800 line and support escalated calls as needed
• Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions
• Provide daily leadership, guidance, coaching, assistance, and support to department personnel
• Monitor and manage absenteeism to support business continuity and team performance
• Process payroll for yourself and direct reports accurately and on time
• Maintain personnel files and ensure appropriate confidentiality in all duties
• Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner
• Communicate department and organizational objectives and goals to direct reports
• Prepare and conduct performance evaluations and one‑on‑one meetings
• Assess individual training needs and help ensure development needs are addressed
• Monitor and safeguard ISO 9001 standard compliance
• Document departmental procedures and work instructions in alignment with quality standards
• Regularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standards
• Identify process improvement opportunities and support implementation in daily operations
• Participate in company‑wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programs
• Ability to work at our Farmington Hills, Michigan location is a requirement

Your Qualifications

We embrace our game‑changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You

• Have a minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor role
• Bring experience supporting program management and operational execution
• Are proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Access
• Are organized, proactive, and comfortable taking a self‑starter approach
• Bring strong analytical skills and the ability to troubleshoot data‑related issues
• Can adapt to changing priorities and responsibilities with professionalism and focus
• Are able to adjust your communication and leadership style to changing environmentsRemain calm, optimistic, persistent, and focused in a fast‑paced setting
• Understand the importance of confidentiality and demonstrate discretion in all duties

It Will Be a Plus If You

• Have a Bachelor’s degree, BA or BS, or an equivalent combination of education and experience
• Have experience supporting ISO 9001 compliance or quality standards
• Have experience documenting departmental procedures, work instructions, or process improvements
• Have experience leading teams in a customer support, operations, or marketing solutions environment

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is September 28, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Power the best version of you!

At Concentrix, we invest in our game‑changers because we know that when our people thrive, our clients and their customers thrive.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.