Supervisor, DC Returns (A-Shift)

FashionUnited; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discount

Professional growth opportunities

Flexible scheduling

Generous benefits

Job summary

A major logistics firm in the United States is seeking an Operations Manager to lead and coordinate daily activities within the distribution center. This role involves overseeing labor scheduling, ensuring efficiency, and maintaining compliance with policies and safety regulations. The ideal candidate will have substantial experience in distribution, strong leadership skills, and the ability to build cross-functional relationships. The position offers a welcoming culture, competitive pay, and opportunities for professional growth.

Qualifications

• 3+ years of related experience in a distribution environment.
• 1+ year of management/people leadership experience.
• Strong leadership with motivation for high performance.

Responsibilities

• Develop and implement operational plans.
• Oversee labor scheduling and resource allocation.
• Monitor performance indicators and take corrective action.

Skills

Leadership skills

Interpersonal skills

Problem-solving skills

Organizational skills

Communication skills

Education

H.S. Diploma/G.E.D.

Bachelor's Degree

Tools

Warehouse management systems

Microsoft Office Suite

Job description

Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals.
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets.
• Monitor key performance indicators (KPIs) such as accuracy, throughput, and efficiency, taking corrective action as needed.
• Collaborate with inventory control and cross‑functional teams to ensure seamless material flow and stock accuracy.
• Maintain compliance with company policies, safety regulations, and industry best practices.
• Promote and maintain a 5S culture by implementing organizational and process improvement initiatives.
• Prepare and present reports on operational metrics, challenges, and improvement strategies.
• Facilitate effective communication across all levels of the organization, ensuring alignment between departments.
• Collaborate with key partners such as transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations.
• Identify and implement process improvements to enhance efficiency and reduce waste.
• Challenge the status quo, leveraging data and insights to refine operational workflows.
• Address operational challenges with practical solutions, ensuring seamless execution across departments.
• Lead, train, and mentor employees to enhance performance and career development.
• Conduct performance evaluations, set clear expectations, and provide coaching to drive individual and team success.
• Monitor attendance, productivity, and adherence to company policies, addressing performance issues promptly.
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions.
• Foster a positive, collaborative work environment that encourages continuous improvement and teamwork.
• Ensure all employees are informed of company policies, safety protocols, and performance expectations.
• Encourage innovation and a culture of problem‑solving among team members.

Department Specific Responsibilities

• Inventory Control: Supervise and support the team in achieving inventory accuracy through cycle counting, auditing, and reconciliation while minimizing discrepancies.
• Packing: Supervise and support the team in accurate and efficient preparation of customer and retail/wholesale orders, including verification, packaging per brand standards, quality control, and timely shipment preparation.
• Picking & Replenishment: Supervise and support the team in efficient and accurate order picking, inventory restocking, and workflow optimization to meet fulfillment targets.
• Receiving: Supervise and support the team in timely and accurate unloading, inspection, and put‑away of inbound inventory while maintaining compliance with quality and safety standards.
• Returns: Supervise and support the team in efficient processing of returned merchandise, including inspection, restocking, and disposition decisions to support inventory integrity and customer satisfaction.
• Shipping: Supervise and support the team in on‑time and accurate order dispatch, proper carrier coordination, and compliance with shipping requirements to meet delivery expectations.

Qualifications

• H.S. Diploma/G.E.D. required; Bachelor's Degree preferred.
• 3+ years of related experience working in a distribution environment; 1+ year of management/people leadership experience.
• Prior experience with automation within a distribution environment and experience in a high volume/high value distribution center is a plus.
• Strong leadership skills with a willingness to lead by example, motivation for high performance, and ability to manage team members at various performance levels.
• Strong interpersonal skills with the ability to build effective cross‑functional relationships and navigate interactions with all levels of management.
• Ability to establish and maintain professional relationships.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Excellent organizational and problem‑solving skills.
• Excellent verbal and written communication skills with the ability to think strategically and tactically.
• Must have English proficiency (speaking and understanding).
• Able to lift and move up to 35 lbs.
• Able to walk the warehouse floor actively; stand extended periods up to 12 hours.
• Facility is multi‑shift; flexibility with nights and weekend schedules is required.

Benefits

• Our culture is welcoming and inclusive – everyone is empowered to make a difference.
• Competitive pay and performance‑based rewards.
• Generous benefits to support mental and physical health, financial security, and overall wellness.
• Employee discount and access to exclusive sales on our collections.
• Professional growth opportunities with ongoing training and career development programs.
• Flexible scheduling, including three‑day workweeks.
• Casual Friday every day at our climate‑controlled facility.
• Opportunities to give back through the Tory Burch Foundation and paid volunteer days.

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact.