Supervisor, Customer Solutions Architecture

Softchoice; Georgia; On-site; USD 106,560 - 136,000; Full time

Benefits offered by this job

Health and Wellbeing

401(k) Plan with company match

Paid Time Off

Employee Discount Program

Job summary

Softchoice is seeking a Sales Manager to lead a team of Specialty Customer Solution Architects in Georgia. You will set sales objectives, drive cloud and workplace solutions, coach the team, and align regional accounts to grow services and managed offerings.

You will collaborate with Territory Sales Leaders and partners, manage forecasts, and ensure strong customer experience. Base pay is six figures with incentives and comprehensive benefits. Remote onboarding is available for new hires.

Qualifications

• Minimum of 5 years of sales experience, with 3 years in Solution Sales.
• Depth of knowledge of Hybrid Cloud products and services, including Microsoft Cloud and Workplace Technologies.
• Strong understanding of the Softchoice services portfolio for Cloud, Workplace, and Digital Acceleration.
• Proven track record of over‑achieving services and managed services quotas.
• Excellent communication and presentation skills.
• Comfortable with ambiguity and a growth mindset.

Responsibilities

• Lead and coach a team of 4–5 Specialty Customer Solution Architects (CSA), providing mentorship and performance guidance.
• Execute the Sales Management Process: set sales objectives, manage leading and lagging indicators, and achieve KPIs.
• Align regional book of business to drive professional and managed services growth across the assigned regions.
• Collaborate cross‑functionally with Territory Sales Leaders, Partners, GTM and other teams to forge and maintain successful partnerships.
• Participate in sales planning, designing territories and account targets in collaboration with leadership, using relevant reports.
• Manage 30‑, 60‑, and 90‑day forecasts to keep sales performance on track.
• Analyze reports and KPIs to identify trends, coach the team, and address performance concerns in partnership with direct leadership.
• Develop and implement a business strategy to expand customer footprint, revenue, and profit in the assigned territory.
• Serve as an escalation point for customers, ensuring a constant improvement in customer experience.

Skills

Sales leadership

Hybrid Cloud knowledge

Solution Sales

Communication & presentation

Growth mindset

Forecasting & KPIs

Job description

We are a software‑focused IT solutions and services provider that equips organizations to be agile and innovative. We help our customers move to the cloud, build tomorrow’s workplace, and make smarter technology decisions to create success for their customers and their people.

Responsibilities

• Lead and coach a team of 4–5 Specialty Customer Solution Architects (CSA), providing mentorship and performance guidance.
• Execute the Sales Management Process: set sales objectives, manage leading and lagging indicators, and achieve KPIs.
• Align regional book of business to drive professional and managed services growth across the assigned regions.
• Collaborate cross‑functionally with Territory Sales Leaders, Partners, GTM and other teams to forge and maintain successful partnerships.
• Participate in sales planning, designing territories and account targets in collaboration with leadership, using relevant reports.
• Manage 30‑, 60‑, and 90‑day forecasts to keep sales performance on track.
• Analyze reports and KPIs to identify trends, coach the team, and address performance concerns in partnership with direct leadership.
• Develop and implement a business strategy to expand customer footprint, revenue, and profit in the assigned territory.
• Serve as an escalation point for customers, ensuring a constant improvement in customer experience.

Qualifications

• Minimum of 5 years of sales experience, with 3 years in Solution Sales.
• Depth of knowledge of Hybrid Cloud products and services, including Microsoft Cloud and Workplace Technologies.
• Strong understanding of the Softchoice services portfolio for Cloud, Workplace, and Digital Acceleration.
• Proven track record of over‑achieving services and managed services quotas.
• Excellent communication and presentation skills.
• Comfortable with ambiguity and a growth mindset.

Compensation

Estimated base pay range: $106,560 to $136,000+, with 40% targeted incentives. Salary is influenced by location, experience, skills, education, and certifications.

Benefits

• Health and Wellbeing: Medical, Dental, Vision Care, Flexible Spending Account, Employee Assistance Program.
• Financial Benefits: 401(k) Plan with company matching, Life and Disability Insurance.
• Paid Time Off: PTO, Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave.
• Additional Perks: Employee Discount Program.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment are considered without regard to any protected category including, but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation Request

We provide interview and employment accommodations during the recruitment and hiring process. If you require any accommodation, please contact [e-mail].

Application Process

We will conduct a criminal record check, verify education, and check references before commencement. New hires are onboarded remotely.