Supervisor, Customer Service 7.0

DSV; Lancaster (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Job summary

DSV – Global Transport and Logistics in Lancaster, USA, seeks a Customer Service Supervisor to lead daily customer service operations and train CSRs. The role requires strong understanding of manufacturing, planning, and transportation within a 3PL context.

You will manage processes, promote SOP adherence, and drive KPI performance while supporting new account starts and customer visits. Strong communication and leadership abilities are essential.

Qualifications

• High school diploma or GED is required.
• Minimum 2 years in transportation/supply chain in a 3PL environment.
• Minimum 2 years of management experience in logistics, customer service or related field.

Responsibilities

• Develop and maintain positive customer relationships.
• Communicate effectively with customers, vendors and team members.
• Oversee data capture and system entry accuracy.

Skills

English language

Analytical skills

Communication skills

Team collaboration

Education

4-Year College Degree preferred

GED / High School Diploma

Tools

WMS

MS Office

Job description

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visitdsv.comand follow us onLinkedInandFacebook.

Location: USA - Lancaster, Lyndon B Johnson Fwy

Division:Solutions
Job Posting Title: Supervisor, Customer Service 7.0
Time Type: Full Time

POSITION SUMMARY

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains positive customer relationships
• Communicates effectively with customers, vendors and team members
• Provides overall responsibility for ensuring accurate data capture and system entry
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
• Continually looks for internal and customer process improvement processes
• Develops and promotes a team environment
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
• Assists with implementation and testing of new account start ups
• Provides support to teams located at customer sites
• Supports presentations for new customer sales, implementations and customer visits
• Presents data and findings in front of the Customer
• Reviews, updates and maintains standard operating procedures (SOP’s)
• Meets or exceeds all team KPI’s for Customer Service
• Conducts project work as required

OTHER DUTIES (Site Specific)

• May be required to work hours outside of set schedule dictated by business needs
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Ensures direct reports deliver projects within scope and on time and meet customer expectations
• Manages team vacations schedules and workload of team to assist in project prioritization
• Development of direct reports
• Responsible for employment decisions regarding staff and performance management

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• • Must have a high school diploma or general education degree (GED).

• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

SKILLS, KNOWLEDGE, AND ABILITIES

Computer Skills

• Basic knowledge of WMS (Warehouse Management Systems)
• Proficiency in MS Office applications (to include Excel, Word & Outlook)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Analytical and a solid mathematics foundation is a must.

Other

• Excellent communications skills and able to deal with clients tactfully and efficiently.
• Cross-Functional Collaboration – Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.

• Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
• Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.
• General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.

PREFERRED QUALIFICATIONS

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment
• Multi-language knowledge preferred

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

• Handling/Fingering, Sitting

Frequently

• Bending

Constantly

• Walking and Standing

Ability to Lift/Carry and Push/Pull

• 21-50 pounds
  • Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is $70,000.00 – $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.