Supervisor Customer Service

Experience Champaign Urbana; Champaign (IL); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Profit Sharing Plans

Educational Reimbursement

Career Development Programs

Employee Stock Ownership Plan

Job summary

Graybar is seeking a Supervisor Customer Service to lead a team, manage daily operations, and ensure top-notch service for every customer experience.

You will establish work procedures, train staff, collaborate with branch teams to grow sales, and oversee personnel decisions such as transfers and promotions.

Qualifications

• Strong communication skills required.
• Passion for customer service and leadership capabilities.
• Experience supervising and developing employees.
• Ability to manage diverse customer situations with enthusiasm and tact.
• 1+ years of experience required.
• Degree preferred: 2-year or 4-year program.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others.
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders.
• Train and develop employees.
• Ensure every customer experience is top notch in quality.
• Collaborate with branch team to grow sales.
• Recommend transfers, promotions, increases, and terminations.

Skills

Strong communication

Customer service passion

Supervisory leadership

People handling tact

1+ years experience

Education

2 year or 4 year degree preferred

Job description

Make a difference.

As a Supervisor Customer Service, you will oversee a team to ensure our customers are receiving the best service possible.

In this role you will:

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Supervisory and leadership skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• 1+ years experience required
• 2 year or 4 year degree preferred

Compensation Details: The expected base salary for this position is starting at $62,000 annually, depending on experience. This position is also incentive eligible - based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled