SUPERVISOR CUSTOMER EXPERIENCE - SSC

Dal-Tile Distribution, Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Dallas seeks a Supervisor Customer Experience to oversee and evaluate the performance of the Customer Experience teams. The role ensures high-quality service and efficient coordination with customers, and requires direct reports and a direct-hire path.

We emphasize a family-friendly environment, internal promotion, and comprehensive benefits beyond medical and dental, with the expectation of in-office work four days a week at 7834 CF Hawn Freeway, Dallas, TX 75217.

Qualifications

• Bachelor's degree in a related field or equivalent.
• 4-6 years relevant experience or equivalent education.
• 0-3 years of management experience preferred.

Responsibilities

• Assist in development of plans and schedules for resource use and service delivery.
• Review and analyze business requirements; propose solutions to streamline processes.
• Supervise, motivate, coach diverse staff; monitor performance.
• Identify improvements and implement actions to resolve customer issues.
• Lead team-based improvement projects.
• Maintain control of resources within budget and efficiency standards.
• Prepare information to explain or resolve customer issues.
• Collaborate with managers to resolve service-related issues.
• Compile data on sales, inventory, claims, and related metrics.
• Perform other duties as needed.

Skills

Communication

Problem solving

Organizational skills

Multitasking

Time management

MS Office

Education

Bachelor's degree

4-6 years experience

Management experience

Tools

Microsoft Office

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

The Supervisor Customer Experience - SSC is a newly established performer that manages and evaluates the work performance of Customer Experience teams. This role oversees the day-to-day activities of the team to ensure effective and efficient coordination between the Company and its customers with a high level of service and support.

• This role does NOT provide current or future sponorship assisstance

• Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)

• Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)

• This is a direct hire role; We are NOT open to employing through contractor or agency

Duties and Responsibilities of the Position:

• Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.

• Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions,modifications,and applications to streamline process flow and enhance service turnaround time,productivity,and quality.

• Supervise, motivate,andcoacha diverse staff. Monitor employee performance and proactively identify deficiencies.

• Recommend changesandsolutions andassistto implementaction steps to resolve problems and ensure customer satisfaction.

• Lead or facilitate team-based improvement projects.

• Work with ManagerCustomer Experienceto maintain adequate control of resources to ensure ongoing operations of the department within established budget,productivity,and efficiency standards.

• Prepare information to explain or resolve issues or customer complaints/feedback.

• Work with ManagerCustomer Experienceand DirectorCustomer Experienceto resolveservice-relatedissues and develop new value-added processes for customer base.

• Compile and review data around sales,inventory, claims, and other related metrics as it relates to ones assigned customer experience team.

• Perform other duties as needed.

Required Experience and Education:

• Bachelors degree in a related fieldor equivalent education and/or experience.

• 4-6years relevant experienceor equivalent education and/or experience.

• 0-3 years of management experience preferred

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.

• Focused on and responsible for their team's productivity and collective impact.

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize,delegate,and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using MicrosoftOfficeSuite products.

• Flexible attitude, adaptable to change, team player,and able to handle multiple projects at once.

• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

OtherPertinentJob Information:

This employee will be responsible for direct reports.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type

Sales Jobs

Req ID

96392