Supervisor, Critical Operations

Quality Technology Services; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending account

HSA accounts

Paid holidays

Job summary

Quality Technology Services is seeking a Supervisor, Critical Operations to lead and coordinate the maintenance of critical electrical, mechanical, FLS, plumbing, and related systems within a 7x24x365 data center.

The role requires strong people leadership, customer service, and problem-solving abilities to ensure uptime and effective incident response, with active coordination of technicians and reporting to the Site Director.

Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Responsibilities

• Lead and coach Critical Operations Technicians to ensure efficient data center support.
• Oversee preventive maintenance on critical systems including electrical, mechanical, and plumbing.
• Coordinate maintenance and capital equipment planning for reliability and uptime.
• Stand-in for the Critical Operations Manager as needed and provide staffing guidance.
• Ensure customer requests are completed promptly and keep stakeholders informed.
• Report to the Critical Operations Manager and Site Director on performance and incidents.

Skills

People leadership

Customer service

Problem solving

Team collaboration

Communication

Interpersonal skills

Job description

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

The Supervisor, Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building. This person is responsible for coordinating and integrating all aspects of electrical, mechanical, and plumbing maintenance of all natures, maintenance contracting for service to critical equipment, planning for the capital equipment replacement, and new construction with direct responsibility for the tactical deployment of the Critical Operations Team. In addition, this person must assist customers on the Data Center floor with their requests, assist with customer installs, and other customer related projects. This role has team leadership responsibilities including development, on-the-job training, coaching, mentoring, and assisting with staffing job assignments.

This role requires work hours to support a 7X24X365 data center environment and is not eligible for remote or hybrid work.

ESSENTIAL DUTIES AND RESPONSIBILITIES - Other duties may be assigned.

• Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy while ensuring no contradiction in federal, state, and local operating regulations or laws.
• Development of emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
• Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
• Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure. Order and budget necessary parts and supervise work to complete all maintenance and perform necessary work.
• Facilitate Data Center space and cable plant design, implementation, and maintenance.
• Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
• Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
• Review and provide inputs in the preparation of and implementation of an effective operating budget.
• Confer with subject matter experts (SME'S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Supervise the team to have a clean, organized, and safe workplace.
• Provide updates and reporting to the Critical Operations Manager and Site Director.
• Stand-in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians.
• Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
• Ensure all Customer Requests are completed and resolved in a timely manner.

Basic Qualifications

• Four or more years of workplace or relevant industry experience.
• Previous direct or indirect people leadership experience.

Preferred Qualifications

• Six or more years of workplace or relevant industry experience.
• Previous people leadership experience in a data center environment.

Knowledge, Skills, and Abilities

• Excellent people skills with the ability to interface with all levels of the organization.
• Exceptional customer service.
• Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
• Ability to manage complex situations during off management hours - single point of contact.
• Strong written, verbal, and people skills.
• Ability to function in a team environment.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid