Supervisor, Credit & Collections

Inspire Brands, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Inspire Brands, Inc. is seeking a results-driven Credit & Collections team supervisor based in Atlanta. You will oversee the AR group, drive collection strategies, and partner with the Hyderabad support team to ensure timely processing of AR transactions.

Responsibilities include coaching the AR staff, monitoring KPIs, ensuring SOX controls, and supporting month-end close. This role requires onsite presence at our Global Support Center four days a week.

Qualifications

• 5+ years in Accounts Receivable or collections.
• 1-3 years of direct people leadership.
• Experience with account reconciliations and cash applications.
• Proficient in Excel and ERP systems (Oracle preferred).

Responsibilities

• Supervise daily collection activities and follow-up on delinquent accounts.
• Provide coaching and performance feedback to AR team members.
• Monitor workloads, portfolios, and productivity metrics.
• Oversee store transfer processing, payment services, and loyalty support.
• Coordinate with Hyderabad team on billing and AR activities.
• Escalate significant collection issues to AR leadership.
• Resolve franchisee and stakeholder inquiries and discrepancies.
• Support franchisee workout plans with Operations, Legal, and Finance.
• Review reconciliations, aging reports, and exception reports.
• Assist with month-end close and balance sheet reconciliations.
• Ensure adherence to controls, policies, and SOX compliance.
• Participate in process improvement and system enhancements.
• Prepare operational reports and KPIs for management.

Skills

People leadership

Analytical thinking

Communication

Prioritization

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Excel

Oracle

Job description

Provide day-to-day supervision of the Credit & Collections team and support the execution of collection strategies to minimize accounts receivable exposure. Oversee daily collection activities, store transfers, payment services processes, account reconciliations, and customer issue resolution. Partner with internal stakeholders and the Hyderabad support team to ensure accurate and timely processing of AR transactions. Monitor team performance, ensure adherence to established policies and procedures, and identify opportunities for process improvements.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 4 days per week.

RESPONSIBILITIES

• Supervise daily collection activities and ensure timely follow-up on delinquent franchise accounts.
• Provide guidance, coaching, and performance feedback to Accounts Receivable team members.
• Monitor collector workloads, portfolio assignments, and productivity metrics.
• Assist with oversight of store transfer processing, payment services transactions, and loyalty program support activities.
• Partner with Hyderabad-based team members to coordinate billing, cash application, unapplied cash, and related AR activities.
• Escalate significant collection concerns, franchisee payment issues, and process risks to AR leadership.
• Respond to franchisee and stakeholder inquiries and assist in resolving account discrepancies.
• Support development and execution of franchisee workout plans in partnership with Operations, Legal, and Finance.
• Review account reconciliations, aging reports, and exception reporting to ensure accuracy and timely resolution.
• Support month-end close activities, including subledger reviews and balance sheet reconciliation preparation.
• Monitor compliance with established controls, policies, and procedures.
• Participate in process improvement, automation, and system enhancement initiatives.
• Prepare operational reports and KPI metrics for management review.
• Other duties as assigned by the AR Senior Manager or Director/Senior Director.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 5+ years of Accounts Receivable, collections, or related financial operations experience.
• 1-3 years of direct people leadership, lead, or supervisory experience.
• Experience with account reconciliations, cash applications, and customer account management.
• Proficiency in Microsoft Excel and ERP systems (Oracle preferred).

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Strong people leadership, coaching, and performance management skills.
• Excellent customer service and relationship management abilities.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities in a high-volume environment.
• Knowledge of collections practices, AR processes, and financial controls.
• Ability to interpret aging reports, identify collection risks, and recommend appropriate actions.
• Effective communication skills with internal and external stakeholders.
• Experience supporting process improvements and operational efficiencies.
• Working knowledge of SOX controls, audit requirements, and compliance standards.
• Ability to build collaborative partnerships across Operations, Legal, Finance, Treasury, and Franchise teams.

DIRECT REPORTS

• This position has 2-4 direct reports.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.