Supervisor, Coverage Determination

Abarca Health LLC.; San Juan (PR); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model (on-site in Puerto R

Hybrid work model (on-site in Puerto R

Job summary

Abarca Health LLC. is seeking a Supervisor, Coverage Determination in Puerto Rico to lead the CD team, coach staff, and ensure timely resolution of Commercial and Medicare cases.

You will collaborate with CMS regulations and clients, monitor KPIs, and guide performance, training, and process improvements across the department while ensuring compliance and quality service.

Qualifications

• Associate or bachelor’s degree as a Pharmacy Technician is required.
• Active Pharmacy Technician license.
• 6+ years in coverage determination management including 1+ year leading a team.
• Experience in insurance, pharmacy, or healthcare industries.
• Fluent in Spanish and English.

Responsibilities

• Coach, train, and support the Coverage Determination team.
• Assist specialists with commercial and Medicare cases.
• Ensure CMS and client regulatory compliance.
• Monitor KPI metrics and provide performance feedback.
• Mentor team members and lead calibration processes.
• Participate in testing/training for CMS-related changes.
• Coordinate team schedules and on-site Puerto Rico requirements.
• Collaborate with clients to report departmental metrics.
• Support Knowledge Accelerator content creation.

Skills

Bilingual Spanish/English

Strong interpersonal skills

Excellent oral and written

Customer service oriented

Education

Associate or Bachelor’s degree as Pharmacy Technician

Job description

Description

In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As the Supervisor, Coverage Determination you’ll support oversight management by coaching, training, and supporting the Coverage Determination team. You’ll assist the specialists with all incoming cases to ensure all Commercial and Medicare coverage determination cases are resolved correctly and on time. You’ll learn and collaborate with additional peers in leadership to ensure all your team members are up to date with the latest changes in regulation (whether state or federally mandated). Additionally, we’ll need your guidance on KPI and quality monitoring while complying with all federal rules and regulations as well as client contracts.

The fundamentals for the job…

• Monitor calls and cases to ensure that all are resolved in a timely and appropriate manner while meeting with respective levels of quality.
• Accomplish key performance (KPI) metrics for cases and areas as assigned.
• Monitor coverage determination performance metrics to ensure proper adjustments are made in a timely manner and the coverages are managed within the standards set by Centers for Medicare & Medicaid Services (CMS) as well as clients.
• Assist CD Specialists in responding to coverage determination requests, and claims pending to be adjudicated for Commercial and Medicare-plan beneficiaries in an accurate and timely manner, when needed (only physicians and pharmacists may issue clinical denials).
• Support Pharmacists in gathering additional information to support the decision making of an exception request (whether formulary, non-formular, etc.).
• Prepare team schedules while taking into consideration work volume, team objectives, personnel availability, and seasonal events.
• Monitor coverage determination cases and back-office duties for quality, compliance, and employee development purposes.
• Participate in testing and training of all technical changes/enhancements to the Coverage Determination Module to ensure compliance with CMS or other regulating entities.
• Participate in interactions with clients to provide overview on departmental metrics and other assigned areas.
• Ensure compliance with Centers for Medicare & Medicaid Services (CMS) policies as well as other regulating entities related to coverage determinations.
• Responsible for mentoring, development of team, performance review, growth conversation, and calibration processes.
• Support the Knowledge Accelerator team in creating content, as needed, for training on subject matter expertise and process.

Requirements

What we expect of you

The bold requirements…

• Associate or bachelor’s degree as a Pharmacy Technician is required.
• Current and Active Certified Pharmacy Technician License.
• 6+ years of experience managing coverage determination processes, including 1+ years of experience leading a team.
• Experience related to industries such as insurance, pharmacy, or healthcare.
• Ability to develop relationships and maintain customer support through superior interpersonal and customer service skills.
• Bilingual fluency in Spanish and English is required.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work-days (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves...

• Experience related with pharmacy benefit management (PBM) clinical operations and Medicare Part D.

Physical Requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.