Supervisor, Count Room

Hard Rock International; Bristol (VA); On-site; USD 37,000 - 49,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Supervisor to lead the Count Room at the Bristol property, ensuring accuracy of currency and vouchers and compliance with Virginia Lottery regulations. This onsite, full-time role requires strong cash handling skills and attention to detail.

The ideal candidate will supervise count room staff, train personnel, generate reports, maintain equipment, and enforce internal controls.

Qualifications

• High school diploma preferred.
• 2–3 years soft count experience preferred.
• Must obtain and maintain Virginia Lottery licenses/certifications.

Responsibilities

• Supervise count room operations to ensure accuracy and compliance.
• Train count room staff and enforce internal controls.
• Prepare and review reports and manage equipment maintenance.
• Coordinate with other departments and ensure scheduling compliance.

Skills

Cashiering

Currency handling

Internal controls

Staff supervision

Education

High school diploma preferred

Job description

## Supervisor, Count RoomApply: Onsite: Hard Rock Hotel & Casino Bristol: Full time: Posted Today: R16716Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **POSITION SUMMARY:**The incumbent in this position is responsible for leading the day-to-day activities of the Count Rooms to ensure the integrity of currency and voucher counting derived from the Hard Rock Bristol games, as well as ensuring compliance with all Gaming commissions.**ESSENTIAL FUNCTIONS:***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)** Supervises the count room to ensure that all count tasks are completed efficiently and properly within designated internal controls.* Performs all other duties as assigned to soft count and adheres to Virginia Lottery Regulations and Departmental Standard Operating Procedures.* Trains and evaluates count room personnel.* Displays positive and professional attitude and presentation at all times when communicating with all internal guests.* Works within ACSC and generate reports.* Responsible for ordering supplies and making sure the basic maintenance of equipment takes place.* Performs all other duties as assigned and adheres to all Virginia Lottery Regulations and Departmental Standard Operating Procedures.**NON-ESSENTIAL JOB FUNCTIONS*** Attend seminars when needed.**EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)*High school degree preferred. Two (2) – three (3) years of soft count experience preferred.**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):*** Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.* Must successfully pass background check.* Must be able to operate drop carts to assist in the pickup, transfer, and delivery of funds.* Must be capable of moving quickly throughout the gaming floor and complete repetitive motions.* Must successfully pass drug screening.* Must be twenty-one (21) years of age.* Prior experience opening new properties/outlets strongly preferred.**KNOWLEDGE OF:*** Cashiering or banking operations.* The Gaming industry, including principles and practices of a capital and operations budget.* Knowledge of currency equipment.* Knowledge of Internal Controls pertaining to soft count.* Prior experience in the Gaming industry strongly preferred.**ABILITY TO:*** Effectively interact with people.* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.* Stand for long periods of time.* Identify different denominations of vouchers and currency and quickly count and stock vouchers and currency.* Count and separate varying denominations of vouchers and currency.* Be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.* This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.* Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.* Interpret and explain policies and procedures.The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes. **PAY RANGE:** $37,100 - $49,400/Salary