Supervisor Control Center-Security

Hudson Valley Credit Union; City of Poughkeepsie (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Base & Variable Pay Structures

Paid Personal, Holiday & Volunteer PTO

Professional Development & Training

Student Loan Repayment & Tuition Reimb

Job summary

Hudson Valley Credit Union in Poughkeepsie, NY is hiring a Supervisor Control Center-Security to oversee after-hours security operations. This exempt, full-time, on-site position leads a PO&S team, maintains CCTV, alarms, access control, and other safety systems, and ensures timely reporting and documentation.

Ideal candidates have a HS diploma or GED, an associate degree in a related field, NYS Security Guard License, and at least 3 years in a supervisory security role with NYSDOS experience.

Qualifications

• High School Diploma or GED required.
• Associate degree in relevant field preferred.
• NYS Security Guard License required.
• Other security certifications relevant to physical security operations preferred.
• Minimum 5 years security experience NYSDOS required.
• Minimum 3 years supervisory experience required.
• Prior law enforcement/military/security training experience preferred.

Responsibilities

• Develop and enhance Control Center operations, procedures, and workflows with leadership support.
• Participate in overnight coverage schedule to ensure staffing and continuity.
• Assist in drills, training, maintenance, system testing, and equipment installs for PO&S.
• Ensure Control Center systems and firmware/software updated and maintained.
• Coordinate with PO&S leadership to address facility security needs.
• Provide security support for events and organizational functions as needed.
• Maintain accurate records including logs, weather incident docs, and reports.
• Oversee vendors, contractors, and service providers for Control Center ops.
• Monitor and improve Control Center processes, technology, and reporting.
• Ensure compliance with policies, regulatory requirements, and confidentiality standards.
• Participate in training including BSA and other required programs.
• Support Lean Six Sigma initiatives and team projects.

Skills

Leadership

Supervisory experience

Attention to detail

Compliance-minded

Education

High School Diploma or GED

Associate Degree in related field

Job description

Overview

Hudson Valley Credit Union is currently recruiting for the position of Supervisor Control Center-Security. Primary Function: The Control Center Supervisor is responsible for overseeing and supporting all Security Control Center operations, including workflows, assigned functions, and team members. This role shares responsibility for monitoring and managing CCTV, alarm, fire, access control, and active threat systems, primarily during after-hours operations and, as needed, during regular business hours. The Supervisor ensures the efficient execution of daily and overnight Control Center activities in alignment with direction provided by the Head of Physical Operations & Security (PO&S). Responsibilities include ensuring the timely completion, accuracy, and submission of all required reports and operational documentation.

This is a full-time, exempt, in-person position that requires regular attendance at the assigned work location and the ability to report on-site as operational needs dictate. Individuals may not hold titles with another organization, work part time in a similar role, or engage in outside employment that conflicts with HVCU responsibilities.

Responsibilities

• Develop, maintain, and continuously enhance Control Center operations, procedures, and workflows while providing leadership and support to assigned PO&S team members.
• Participate in the Control Center overnight coverage schedule and rotation to ensure appropriate staffing levels and operational continuity.
• Support and participate in required drills, training exercises, maintenance activities, system testing, and equipment installations related to Physical Operations & Security (PO&S) functions.
• Ensure all Control Center systems, technologies, and associated equipment remain current through routine firmware updates, software upgrades, testing, and maintenance activities.
• Coordinate with PO&S leadership to assess and address physical security needs across HVCU facilities, operations, and business functions.
• Provide security support for organizational functions, special events, and activities when deemed necessary by the Head of PO&S.
• Maintain accurate and complete records, including maintenance logs, vendor activity logs, weather-related incident documentation, and after-hours operational reports.
• Assist with the oversight and management of vendors, contractors, and service providers supporting Control Center operations, systems, and equipment, as directed.
• Monitor, evaluate, and recommend improvements to Control Center processes, technology, and reporting practices to enhance operational effectiveness and security readiness.
• Ensures compliance with departmental policies, regulatory requirements, security protocols, and confidentiality standards, including the handling of sensitive information and internal communications.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

Qualifications

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate required
• Associate Degree in Criminal Justice, Security Management, Emergency Management, Public Safety, Business Administration, or related field preferred
• NYS Security Guard License required
• Other security-industry certifications relevant to physical security operations preferred
• Minimum 5 Years Security - NYSDOS required
• Minimum 3 Years Supervisory experience required
• Prior experience as a law enforcement officer, military service member, military police officer, or security professional with formal academy or equivalent training preferred

Why Choose HVCU?

Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurance
• Discounted Loan Rates & Fees

Hudson Valley Federal Credit Union is an AA/EEO employer committed to equal opportunity and employee diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, military or veteran status, genetic information, marital or familial status, domestic violence victim status, or any other characteristic protected by law.