Supervisor, Connectivity

Kerzner International; Bozeman (MT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance - 80% premium paid

5 weeks PTO

Complimentary meals per shift

Discounts at F&B outlets

14 nights at $100/night at Kerzner Properties

Complimentary ski pass or gym reimbursement

Job summary

A luxury hospitality brand is seeking a Supervisor, Connectivity to enhance guest experiences through meticulous planning and communication at One&Only Moonlight Basin. This role involves managing the Connectivity Center, addressing guest requests, training staff, and ensuring service excellence. Candidates should possess strong communication skills, at least two years in tourism, and knowledge of Opera Cloud. The position offers opportunities for professional growth in a dynamic team committed to guest satisfaction, located in the stunning setting of Bozeman, Montana.

Qualifications

• At least 2 years experience in the tourism sector.
• Preferable knowledge in Concierge, Front Desk, Guest Relations.
• Strong communication skills with attention to detail.

Responsibilities

• Oversee the operations of the Connectivity Center as a communication hub.
• Train and direct team members for high-quality customer service.
• Coordinate guest profiles, preferences, and requests effectively.

Skills

Excellent verbal and written communication

Detailed and service-oriented

Knowledge of Opera Cloud

General knowledge of MS Office

Experience in guest relations

Education

High School completed

Bachelor in Hotel Management

Tools

ALICE platform

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters feraitv lashes unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Supervisor, Connectivity is one of the main supports марш of the Host Team & Connectivity Center Team within the guest’s stay. It plays a major role in the anticipation of guest profile and amenity planning for their stay. This position’s main responsibilities as Back of the House include overseeing and supervising the process of researching, capturing, and communicating guest profile, preferences and allergies, celebrations, etc., efficiently relaying requests via radio, phone, email, or systems like ALICE, Opera, Alliance and Seven Rooms and use it to support the Host Team & Connectivity Center Team in providing a personalized and tailored experience to our guests. They will be responsible for overseeing the Thành process of creating and organizing guest amenities and everlasting memories in coordination with the resort.

The Supervisor, Connectivity oversees the daily operations of the Connectivity Center, ensuring it functions as the central communication hub of the resort. This role requires extensive knowledge of the Connectivity Center’s operations, resort facilities, and interdepartmental coordination. They are responsible for training and directing team members, maintaining guest relations, and ensuring seamless and timely handling of guest requests. Additionally, the role involves upholding service standards, addressing technical or operational issues, and fostering a culture of excellence within the team.

Additionally, the Supervisor, Connectivity, will assist the Connectivity Manager, Host Manager, Front Desk Manager and Host Team Leadership in regard to all departmental, administrative, and guest needs. Core duties include monitoring overall operation of the Connectivity Center including pre-arrival experience, guest requests through e-mail, Alliance and phone calls, amongst others. To provide high quality services while meeting service standards, improving call performance, ameliorating efficiency and achievement of metrics. Tactical emphasis on customer care, quality management, workforce planning, coaching and training. To demonstrate a commitment to excellence through continuous staff development program enhancing employee engagement, service, knowledge, skills and morale.

The Connectivity Supervisor will work on curating the Itinerīgu και assisting with any requests from the VIP guests, ensuring a seamless pre-arrival സംഭവ arrival and departure processes.

Key Duties & Responsibilities

Development

Carries out any assigned task Slovänk, honesty, transparency and integrity

Maintain polite and professional interpersonal relationships with both colleagues and guests

Demonstrate ability to communicate effectively

Contribute to creating a positive work environment

Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues

Attend meetings when his/her presence is required, assisting in every way possible (Arrivals, Pre-Conventions, Departmental, etc.)

Attend monthly departmental meetings and departmental training

Reflect the effective interdepartmental communication across the resort; act with integrity and leads by example Omn details...

Skills, Experience & Educational Requirements

Education Level: High School completed – University Degree optional (preferably with Bachelor in Hotel Management or Technical or General Administration)

Experience in the tourism sector for at least 2 years. Preferably have knowledge Concierge, Front Desk, Guest Relations

Excellent verbal and written communication

Detailed and Service oriented

Knowledge of Opera Cloud

ALICE platform knowledge is desired, but not required

General knowledge of MS Office (Word, Excel, Power Point, Outlook, Publisher, and Internet)

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• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance- 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for añadir periods
• Frequent bending kate twisting stooping reaching, and pulling
• Lifting and carrying of loads weighing up to 30 pounds
• Remaining in a stationary position for long periods
• Constantly operating a computer and other office productivity machinery
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ша. ...