Supervisor, Clinical Operations (RN) (remote)

Archimedes; Earth City (MO); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

20 days PTO

Parental leave 4 weeks

9 paid holidays

401K company match up to 5%

Adoption assistance

Flexible Spending Account

Educational assistance and Memberships

Referral bonus up to $750

Job summary

Archimedes is seeking a Supervisor, Clinical Operations to oversee high-touch clinical case management for specialty drug programs. This fully remote role involves coordinating telephonic member and provider support, ensuring quality outcomes and cross-team service delivery across healthcare partners.

The ideal candidate holds an active RN license with 2+ years of nursing experience and 1–2 years of people leadership, plus experience in medical management or billing within health plans or

Qualifications

• Current, active Registered Nurse license in good standing.
• 2+ years of nursing experience in patient care, managed care, case management, medical management, utilization management, or specialty drug management.
• 1-2 years of people leadership experience preferred.
• Experience supporting medical management or billing functions within a health plan, TPA, provider office, infusion setting, or pharmacy environment.
• Ability to interact cooperatively and respectfully with coworkers.

Responsibilities

• Deliver telephonic support to patients, caregivers and providers related to specialty drug management programs.
• Lead high-touch case management activities with measurable results.
• Maintain program quality and customer service standards while meeting goals.
• Develop relationships with members, prescribers, pharmacies, vendors, and stakeholders.
• Facilitate coordinated service delivery across healthcare sectors for drug benefit management.
• Monitor case activity and program trends to identify opportunities for improvement.
• Provide guidance and coaching to team members to promote accountability and growth.
• Assist director in strategic case management and process enhancements.
• Other duties as assigned.

Skills

Nursing experience

Leadership experience

Interpersonal cooperation

Healthcare support

Education

Associate's degree in Nursing or related clinical field

Bachelor's degree preferred

Job description

Overview

Archimedes is seeking an Supervisor, Clinical Operations to join our team! This can be a fully remote role.

The Supervisor, Clinical Operations supports Archimedes' specialty drug management programs for employer, health system, and health plan clients by overseeing high-touch clinical case management activities, telephonic member and provider support, and day-to-day operational execution. This position interacts closely with members, caregivers, prescribers, pharmacies, vendors, account management, and internal clinical operations teams to support quality outcomes and specialty drug benefit management.

The Supervisor, Clinical Operations contributes to the organization's specialty drug management strategy by advancing efficient, clinically informed processes that support measurable program results, strong customer service, and coordinated service delivery across multiple healthcare sectors. The Supervisor helps strengthen program performance while supporting Archimedes' continued growth in specialty medical management.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Deliver telephonic support to identified patients, caregivers, healthcare professionals, and clinical office staff related to specialty drug management programs.
• Lead high-touch case management activities that produce quantifiable, quality results for Archimedes programs.
• Maintain program quality and customer service standards while meeting established operational goals.
• Develop and strengthen relationships with members, prescribers, pharmacies, vendors, and other program stakeholders.
• Facilitate coordinated service delivery across multiple healthcare sectors to support specialty drug benefit management.
• Monitor case activity, program trends, and operational barriers to identify opportunities for improved outcomes and workflow efficiency.
• Provide guidance, coaching, and support to team members to promote accountability, growth, and consistent execution of program expectations.
• Assist director in strategic case management and process enhancement.
• Other duties as assigned.

Qualifications

• Associate's degree in Nursing or related clinical field required. Bachelor's degree preferred.
• Current, active Registered Nurse license in good standing required.
• 2+ years of Nursing experience in Patient Care, Managed Care, Case Management, Medical Management, Utilization Management, or Specialty Drug Management required.
• 1-2 years of people leadership experience preferred.
• Experience supporting medical management or billing functions within a health plan, third-party administrator, provider office, infusion setting, or pharmacy environment required.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

What can you expect from Archimedes?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program up to $750!

#LI-Remote

Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status or any other characteristic protected by law.