Supervisor Clinical Office - Pediatrics Central Administration

Washington University in St. Louis; Missouri; On-site; USD 55,000 - 82,000; Full time

Job summary

Washington University in St. Louis in Chesterfield, MO seeks a Supervisor to oversee daily activities of clinical offices, support staff, and ancillary services related to patient care.

You will manage staffing, records, training, and workflow, ensuring smooth operations, strong communication, and quality patient service across the department. Responsibilities include interviewing and hiring, supervising staff, maintaining procedures, coordinating with providers, and ensuring compliance with

Qualifications

• Education: High school diploma or equivalent.
• Certifications listed include ABR, BLS, CCMA, CMA, LPN, RMA and RN/LPN options.
• Work Experience: 5 years in relevant supervisory roles.
• Driver's license: not required.

Responsibilities

• Supervise clinical office staff, ensuring workflow, coverage, and schedules.
• Arrange availability of medical records for services.
• Resolve staffing issues, conduct meetings, and document appropriately.
• Interview and hire applicants; supervise training and evaluations; salary recommendations.
• Create and maintain office procedures and updated staff descriptions.
• Maintain backup transcription services for academic and research needs.
• Act as liaison between providers, patients, and clerical staff.
• Ensure patient exam areas are staffed and maintained; assist as needed.

Skills

Supervision

Communication

Medical Terminology

Organizing

Education

High school diploma

Job description

Location CHESTERFIELD, MO 63017

Scheduled Hours 40

Position Summary Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care.

Job Description

Primary Duties & Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Maintains a system of backup transcription services for academic and research needs of the department.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment

Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN). Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager). Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.

Basic Life Support certification must be obtained within one month of hire date.

Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Supervisory (2 Years)

Skills:

Communication, Medical Terminology, Organizing, Supervision

Grade

C10

Salary Range

$54,600.00 - $81,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application p