Supervisor Clinical Office - Obstetrics and Gynecology

CP00001 Washington University in St Louis; Missouri; On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

Personal Up to 22 days of vacation, 10

Holiday and sick time

Health insurance packages

Metro U-Pass transit

Retirement Savings Plan (403(b))

Wellness programs

Job summary

Washington University in St. Louis is seeking a supervisor to oversee daily activities of clinical offices, support staff, and ancillary services linked to patient care. The role ensures smooth workflow, staffing, records access, and service delivery across multiple clinical sites.

The position emphasizes staff development, hiring, training, and policy implementation, with an emphasis on maintaining high-quality patient care in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Certifications/Professional Licenses: ABR - AAMA; Basic Life Support - American Heart Association; Basic Life Support - American Red Cross; Certified Clinical Medical Assistant (CCMA) - NHA; Certified Medical Assistant (CMA) - AAMA; Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation; Licensed Practical Nurse - Missouri DPR; Registered Medical Assistant (RMA) - AMT; Registered Nurse - Illinois DPR; Registered Nurse - Missouri DPR.

Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Maintains a system of backup transcription services for academic and research needs of the department.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Skills

Supervisory experience

Communication

Organizing

Medical terminology

Leadership

Education

High school diploma or equivalent

Job description

Location SAINT LOUIS, MO 63131 Scheduled Hours 40

Position Summary

Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care.

Primary Duties & Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Maintains a system of backup transcription services for academic and research needs of the department.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Working Conditions

• Job Location/Working Conditions: Normal office environment.
• Exposure to blood-borne pathogens. Requires protective devices.
• Patient care setting. Direct patient care setting.
• Physical Effort: Typically sitting at desk or table. Typically standing or walking. Typically bending, crouching, stooping. Occasional lifting (25 lbs. or less).
• Equipment: Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses: The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

• Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA)
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross
• Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation
• Licensed Practical Nurse - Missouri Division of Professional Registration
• Registered Medical Assistant (RMA) - American Medical Technologists (AMT)
• Registered Nurse - Illinois Department of Financial and Professional Regulation
• Registered Nurse - Missouri Division of Professional Registration

Work Experience: Relevant Experience (5 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job Required Qualifications

Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN).

Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).

Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.

Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Supervisory (2 Years)

Skills: Communication, Medical Terminology, Organizing, Supervision

Grade C10 Salary Range

$54,600.00 - $81,900.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.

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