Supervisor, Clinical Appeals

Novocure; Portsmouth (NH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock unit grant

Full range of benefits

Job summary

Novocure seeks a Supervisor, Clinical Appeals to lead the Clinical Appeals team within the Reimbursement department. You will allocate work, coach staff, monitor quality and deadlines, and guide complex cases with clear advocacy and thorough documentation.

You will oversee adherence to approved procedures and templates, support onboarding, and collaborate with cross-functional partners to resolve workflow issues, while contributing to audits and process improvements.

Qualifications

• Active LPN or RN license, or relevant healthcare experience.
• 5-8 years of relevant clinical, medical device, durable medical equipment (DME), reimbursement, utilization review, or appeals experience, including leadership exposure.
• Experience leading, coaching, or coordinating the work of others.
• Advanced knowledge of government and commercial appeals, clinical documentation, and oncology terminology.
• Strong written, verbal, facilitation, presentation, data-analysis, and escalation-management skills.
• Ability to independently direct daily case execution and guide staff on complex matters.
• Ability to work effectively in a fast-paced, collaborative environment.
• Ability to maintain required professional licensure, when applicable.

Responsibilities

• Provide day-to-day leadership and operational oversight for the Clinical Appeals team.
• Allocate and monitor work, coach employees, oversee quality and timeliness.
• Resolve complex or escalated cases while ensuring approved appeal processes are followed.
• Review complex or escalated cases and guide clinical strategy, written advocacy, and hearing preparation.
• Ensure consistent use of approved procedures, templates, documentation standards, and confidentiality controls.
• Conduct quality reviews, provide objective feedback, and coordinate employee development activities.
• Support onboarding and competency development for new and experienced staff.
• Facilitate team huddles, case conferences, and operational communications.
• Partner with reimbursement leaders and cross-functional stakeholders to resolve workflow and documentation issues.
• Support audits, policy updates, process improvements, change implementation, and operational reporting.
• Perform other duties and priorities as assigned by management.

Skills

Leadership

Coaching

Clinical appeals knowledge

Communication

Documentation

Problem solving

Education

Bachelor’s degree

Job description

At Novocure, we’re working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as Supervisor, Clinical Appeals, you’ll lead a team that supports clinical appeals through clear advocacy, thorough documentation, and timely case execution.

About The Role

We are seeking an experienced healthcare professional and people leader to provide day-to-day leadership and operational oversight for our Clinical Appeals team. You will allocate and monitor work, coach employees, oversee quality and timeliness, and help resolve complex or escalated cases while ensuring consistent execution of approved appeal processes.

This position is part of the Reimbursement department and reports to the Senior Manager, Reimbursement or designee. The ideal candidate brings advanced appeals knowledge, sound clinical judgment, and the ability to develop employees while managing competing priorities.

What You’ll Do

• Supervise Clinical Appeals employees through work allocation, coaching, development, and ongoing performance support
• Monitor appeal inventories, deadlines, quality indicators, hearing schedules, and workload balance
• Review complex or escalated cases and guide clinical strategy, written advocacy, and hearing preparation
• Ensure consistent use of approved procedures, templates, documentation standards, and confidentiality controls
• Conduct quality reviews, provide objective feedback, and coordinate employee development activities
• Support onboarding and competency development for new and experienced staff
• Facilitate team huddles, case conferences, and operational communications
• Partner with reimbursement leaders and cross-functional stakeholders to resolve workflow and documentation issues
• Support audits, policy updates, process improvements, change implementation, and operational reporting
• Perform other duties and priorities as assigned by management

About You

You combine clinical and reimbursement expertise with a practical, supportive approach to leadership. You can guide staff through complex appeals, communicate clearly, and keep daily work moving in a fast-paced, collaborative environment.

Minimum Qualifications

• Active LPN or RN license, or relevant healthcare experience
• 5-8 years of relevant clinical, medical device, durable medical equipment (DME), reimbursement, utilization review, or appeals experience, including leadership exposure
• Experience leading, coaching, or coordinating the work of others
• Advanced knowledge of government and commercial appeals, clinical documentation, and oncology terminology
• Strong written, verbal, facilitation, presentation, data-analysis, and escalation-management skills
• Ability to independently direct daily case execution and guide staff on complex matters
• Ability to work effectively in a fast-paced, collaborative environment
• Ability to maintain required professional licensure, when applicable

Preferred Qualifications

• Bachelor’s degree
• Formal supervisory experience

How You’ll Work

• Provide daily people leadership and operational oversight for the Clinical Appeals team
• Collaborate with reimbursement leaders and cross-functional partners to address case and workflow needs
• Balance team development, case quality, and deadlines while supporting changes to approved processes

What We Offer

This pay range which Novocure expects to pay for this role at the time of this posting is $110,000 $150,000/yr. This position may also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.

ABOUT NOVOCURE:

Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success.

Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.

Our patient-forward values

• innovation
• focus
• drive
• courage
• trust
• empathy

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant’s needs. If you are an individual with a disability and would like to request an accommodation, please email [e-mail]