Supervisor Clinic Operations - Referrals

Providence Health & Services; Everett (WA); On-site; USD 43,000 - 66,000; Full time

Job summary

Providence Medical Group Northwest Washington is seeking a Clinic Operations Supervisor to lead the Referrals team, overseeing centralized referrals and medication prior authorizations to ensure patients get timely care while supporting revenue integrity. This role partners with clinic teams to streamline front-end processes impacting referrals, authorizations, and billing.

Join Providence to work in a patient-focused environment that values collaboration, accountability, and continuous

Qualifications

• Experience in a healthcare environment.
• Recent (within 2 years) management or leadership experience.
• Experience with physician revenue cycle and referrals/authorization.

Responsibilities

• Lead day-to-day operations of the Referrals Department.
• Oversee centralized referrals and medication prior authorizations.
• Partner with clinic teams to streamline front-end processes affecting referrals, authorizations, billing and reimbursement.
• Drive customer satisfaction, resolve escalations, and set long-range direction for the department.

Skills

Healthcare management

Leadership experience

Revenue cycle knowledge

Education

Bachelor's Degree Administration, Management or related field

Job description

Description

Are you a healthcare operations leader who thrives on solving complex referral and authorization challenges? As the Clinic Operations Supervisor the Referrals team at Providence Medical Group Northwest Washington, you'll lead the day-to-day operations of our Referrals Department - overseeing centralized referrals and medication prior authorizations to ensure patients get the care they need without unnecessary delays. You'll partner with clinic teams to streamline front-end processes that impact referrals, authorizations, billing, and reimbursement, while driving customer satisfaction, resolving escalations, and setting the long-range direction for a department that sits at the intersection of patient access and revenue integrity.

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Group Northwest Washington and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Experience working in a healthcare environment.
• Recent (within 2 years) management or leadership experience.
• Experience with physician revenue cycle and referrals/authorization.

Preferred Qualifications:

• Bachelor's Degree Administration, Management or any related field from an accredited institution Or related years of experience.
• 2 years Experience in Revenue Cycle.
• 2 years Managing referrals, and authorizations.
• Experience working in physician billing, referrals to revenue cycle.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Address: WA Everett 916 Pacific Ave

Work Location: Everett Medical Ctr Pacific-Everett

Workplace Type: On-site

Pay Range: $31.43 - $48.08

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Job Schedule: Full time

Job Shift: Day