Supervisor, Client Operations - Travel Required

Verisma; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Verisma seeks a Client Operations Supervisor to oversee assigned accounts with an emphasis on efficient operation and compliance with HIPAA and ROI processes. The role includes on-site coverage at various facilities, travel to the Pittsburgh, PA area, and supporting training and staffing with the Director of Client Operations.

The candidate will participate in hiring, evaluating ROIS staff, and ensuring timely, accurate release of information while maintaining confidentiality and meeting service

Qualifications

• High School Diploma or GED required; some college preferred.
• RHIT Certification preferred; ROI Certification within 90 days or ability to take course.
• A valid driver’s license and history of safe driving.
• Ability to communicate effectively with clients, staff and management.
• Experience with medical records or healthcare is beneficial.
• Knowledge of HIPAA privacy information standards required.
• Medical terminology coursework preferred.
• RHIT certification or ability to take ROI Certification course with score 85%+ within 90 days.
• Ability to travel.

Responsibilities

• Answer day-to-day questions posed by clients and ROIS.
• Meet facility revenue goals on a consistent basis.
• Identify and recommend opportunities to increase productivity.
• Comply with release of information functions per service agreement.
• Prepare weekly dashboards and monthly operational reports; monitor productivity and quality.
• Assist Director of Client Operations in training and evaluation of ROIS staff, onsite and remote.
• Assist in hiring, interviewing, and termination of employees.
• Participate in counseling sessions and disciplinary actions as needed.
• Manage scheduling of onsite staff and payroll approvals.
• Assist remote supervisors with work coordination.

Skills

Communication skills

HIPAA knowledge

Medical records experience

Medical terminology

Travel readiness

Driver's license

Education

RHIT certification

ROI certification (within 90 days)

Job description

Client Operations Supervisor

Summary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. In addition, the Client Operations Supervisor will also assist in training, staffing, and providing onsite coverage at various sites.

This position requires regular travel to the Pittsburgh, PA area

Duties & Responsibilities:

• Answers day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Responsible for meeting facility revenue goals on a consistent basis.
• Identifies and recommends opportunities to increase productivity.
• Complies with all release of information related functions, as stipulated by service agreement.
• Prepares weekly dashboard and month-end Operational performance reports Monitors productivity and quality to ensure high customer service satisfaction.
• Assists the Director of Client Operations in the training and evaluation of ROIS staff, both onsite and remote.
• Assists in selecting, interviewing, hiring and terminating of employees.
• Participates in counseling sessions of site personnel and makes disciplinary or termination recommendations, when necessary.
• Manages scheduling of onsite staff to include time off requests and payroll approval
• Assists remote supervisors with the coordination of work.
• Distributes workflow to site personnel.
• Maintains confidentiality by keeping all information seen and heard in the facility secure.
• Provides input into the review and revision of site procedure.
• Performs quality reviews and site evaluations as required by clients.
• Reviews release of information requests for validity according to applicable state or federal statutes; returns inappropriate authorizations and requests to the requester.
• Looks up medical record numbers, fills out guides and pulls medical records, when appropriate.
• Reviews the requests to determine which encounters are being requested.
• Scans and/or captures electronically, the medical record and chooses the appropriate information to be duplicated.
• Captures the appropriate pages for the requested records, when appropriate.
• Re-assembles the charts (if paper) for re-filing.
• Logs information that is being sent to the requester either manually or using company software in accordance with the facility procedure.
• Documents the release of information in the patient medical record or other means determined by the facility.
• Calculates billing and prepares invoices, as needed.
• Certifies medical records copies, when appropriate.
• Attends all mandatory meetings and/or training sessions.
• Ensures supplies are available at designated facility.
• Submits company-related travel expense reports and original receipts to manager in a timely fashion.
• Complies with and provides guidance on Company Policies, as identified in the Company Handbook.
• Performs other appropriate duties, as assigned, to meet the needs of the department and the company.

Minimum Qualifications:

• A High School Diploma or GED is required, some college preferred.
• RHIT Certification, preferred.
• A valid driver’s license and a history of safe driving.
• Ability to communicate effectively with clients, staff members and management.
• Experience with medical records or healthcare, beneficial.
• Knowledge of HIPAA privacy information standards, required.
• Medical terminology coursework, preferred
• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher, within 90 days is required.
• Ability to travel.