Supervisor Clerical Ambulatory- Atrium Health Infusion

Hugh Chatham Health; Charlotte (NC); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Health & welfare benefits

FSAs

Adoption assistance

Employer 401(k) match

Educational assistance

Job summary

Advocate Health in Charlotte, NC, seeks an experienced administrative professional to lead Infusion Operations: Administration. The role focuses on staffing, onboarding, coaching, and ensuring performance against metrics within a full-time, 40-hour week.

The ideal candidate has a High School Diploma or GED with an associate degree preferred, and 3+ years in a medical office setting. Benefits include comprehensive coverage and retirement plans, with competitive compensation.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.
• Minimum 3 years in a medical office setting preferred.

Responsibilities

• Develop staffing plans to maximize resource use.
• Interview and select clerical team members with department manager input.
• Train and assist new clerical staff in onboarding.
• Coach and counsels clerical team on performance.
• Oversee department metrics for productivity and quality.
• Audit compliance with policies and standard work.

Skills

Staffing planning

Team leadership

Onboarding

Performance coaching

Compliance auditing

Productivity metrics

Education

High School Diploma or GED

Associates degree preferred

Job description

Department

09124 GCMG Infusion Operations: Administration - Administration Operations

Department

09124 GCMG Infusion Operations: Administration - Administration Operations

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday-Friday 730-4

Pay Range

$24.10 - $36.15

Essential Functions

• Develops staffing plans to maximize use of resources.
• Interviews and selects clerical team members for the department in cooperation with the department manager.
• Trains and assists new clerical team members in the onboarding process for the department.
• Coaches and counsels clerical team members on their performance.
• Oversees meeting performance metrics for the department to include productivity and quality standards.
• Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

Physical Requirements

Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast paced environment.

Education, Experience And Certifications

High School Diploma or GED Required. Associates degree preferred. Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required. Minimum of 3 years in a medical office setting preferred.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.; please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.