Supervisor, Claims

Centene Management Company LLC; Missouri; Hybrid; USD 56,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off + holidays

Flexible work arrangements

Job summary

Centene Management Company LLC is seeking a Claims Supervisor to oversee day-to-day claims operations and provide leadership to staff. The role focuses on resolving complex issues, ensuring regulatory compliance and driving process improvements across the claims life cycle.

The ideal candidate has supervisory experience in health insurance, with at least 2+ years in claims processing, Medicaid/Marketplace/Medicare knowledge, and a dedication to accuracy and timely service.

Qualifications

• Associate degree in related field or equivalent experience required.
• 2+ years of health insurance industry or claims processing experience required.
• Previous supervisory/lead role with defined outcomes required.
• Experience with Medicaid, Marketplace and/or Medicare preferred.

Responsibilities

• Oversee the day-to-day work functions of the assigned claims area and provide technical and leadership support to staff to resolve complex issues.
• Develop and implement policies and procedures that comply with state and federal regulations.
• Drive process improvement and cost control to process medical claims accurately and timely; serve as liaison between internal customers, vendors and stakeholders in the claims life cycle.
• Provide oversight to ensure Claims inventory is managed accurately, timely and within compliance.
• Prioritize work volumes daily through reporting, load balancing, and managing overtime cost.
• Identify opportunities for improvements and resolve operational gaps/problems with financial, regulatory, cost/benefit and stakeholder experience.
• Assist in reviewing, investigating, adjusting, and resolving pending claims, especially complex claims; serve as a point of escalation.
• Monitor claims quality reviews for accuracy, document results and identify trends and systemic root causes.
• Be point of contact for the team, the plan and other departments for background information and issue resolution.
• Prepare reporting, analysis and insights consistent with standards to drive operational excellence.
• Maintain records and documentation; perform special project work and facilitate changes to support business needs.
• Perform other duties as assigned.

Skills

Supervisory experience

Health insurance experience

Claims processing knowledge

Education

Associate degree in related field or equivalent experience

Job description

Position Purpose

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Key Responsibilities

• Oversee the day-to-day work functions of the assigned claims area, provide technical and leadership support to staff to resolve complex issues.
• The Supervisor will develop and implement policies and procedures that comply with state and federal regulations.
• Process improvement, cost control to process medical claims accurately and timely and serve as a liaison between internal customers, vendors and other stakeholders involved in the claims life cycle.
• Provide oversight and support to ensure that Claims inventory is managed accurately, timely and within compliance - internal and regulatory requirements.
• Prioritize work volumes daily through reporting, load balancing, and managing operational overtime cost.
• Help to identify opportunities for improvements and resolve operational gaps/problems with a financial, regulatory, cost/benefit and stakeholder experience.
• Assist in reviewing, investigating, adjusting, and resolving all pending claims, especially complex claims.
• Serve as a point of escalation for these matters.
• Monitor claims quality reviews for accuracy, document results and identify trends and systemic root cause analysis.
• Point of contact for the team, for the plan and for other departments in researching, collecting background information and documentation and to address various issues.
• Responsible for preparing reporting, analysis and insights that is consistent with defined standards to drive operational excellence.
• Maintain appropriate records, files, documentation, etc.
• Special Project work as assigned.
• Facilitate change to support current and future business needs.
• Performs other duties as assigned.

Qualifications

• Associate degree in related field or equivalent experience required.
• 2+ years of health insurance industry, claims processing, physician’s office or other office services experience required.
• Previous experience in a supervisory/lead role with defined outcomes required.
• Experience with Medicaid, Marketplace and/or Medicare preferred.

Salary and Compensation

Pay Range: $56,200.00 - $101,000.00 per year. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives.

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
• Benefits may be subject to program eligibility.

Equal Opportunity

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Company Overview

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.