Supervisor, Claims

Centene Management Company LLC; Illinois; Hybrid; USD 56,000 - 101,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work arrangements

Job summary

Centene Management Company LLC seeks a claims supervisor to oversee daily operations, support staff, and resolve complex issues. You will implement compliant policies, balance workloads, and drive cost-effective improvements while liaising with internal customers and stakeholders.

The role requires an associate degree with 2+ years in health insurance/claims and prior supervisory experience; Medicaid/Marketplace/Medicare familiarity is a plus. Remote work option available nationwide in the US.

Qualifications

• Associate degree in related field or equivalent experience required.
• 2+ years of health insurance industry, claims processing, physician’s office or other office services experience required.
• Previous supervisory/lead role with defined outcomes required.
• Experience with Medicaid, Marketplace and/or Medicare preferred.

Responsibilities

• Oversee day-to-day claims area operations and lead staff to resolve complex issues.
• Develop and implement compliant policies and procedures in line with regulations.
• Prioritize work volumes daily through reporting and load balancing.
• Identify opportunities for improvements and resolve operational gaps with cost/benefit analysis.
• Review, investigate, adjust, and resolve pending claims; serve as escalation point.
• Prepare reporting and insights to drive operational excellence.

Skills

Leadership

Supervisory experience

Regulatory knowledge

Problem solving

Communication

Education

Associate degree or related field

2+ years in health insurance/claims processing

Supervisory/lead experience

Medicaid/Marketplace/Medicare experience preferred

Job description

Position Purpose

Oversee the day-to-day work functions of the assigned claims area, provide technical and leadership support to staff to resolve complex issues. The Supervisor will develop and implement policies and procedures that comply with state and federal regulations. Process improvement, cost control to process medical claims accurately and timely and serve as a liaison between internal customers, vendors and other stakeholders involved in the claims life cycle.

Key Details

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J -1, OPT, or CPT. Applicants for this job have the flexibility to work remote from home anywhere in the United States. Provide oversight and support to ensure that Claims inventory is managed accurately, timely and within compliance - internal and regulatory requirements.

Prioritize work volumes daily through reporting, load balancing, and managing operational overtime cost. Help to identify opportunities for improvements and resolve operational gaps/problems with a financial, regulatory, cost/benefit and stakeholder experience.

Assist in reviewing, investigating, adjusting, and resolving all pending claims, especially complex claims. Serve as a point of escalation for these matters. Monitor claims quality reviews for accuracy, document results and identify trends and systemic root cause analysis. Point of contact for the team, for the plan and for other departments in researching, collecting background information and documentation and to address various issues.

Responsible for preparing reporting, analysis and insights that is consistent with defined standards to drive operational excellence. Maintain appropriate records, files, documentation, etc. Special Project work as assigned. Facilitate change to support current and future business needs. Performs other duties as assigned.

Complies with all policies and standards.

Education / Experience

Associate degree in related field or equivalent experience required. 2+ years of health insurance industry, claims processing, physician’s office or other office services experience required. Previous experience in a supervisory/lead role with defined outcomes required. Experience with Medicaid, Marketplace and/or Medicare preferred.

Pay Range

$56,200.00 - $101,000.00 per year

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity / Diversity / Inclusion

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Company Mission

Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.