Supervisor, Catering

guestservices; Lakeland (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

Guest Services, Inc. is seeking a Catering Supervisor to oversee Attendants, coordinate setup and service for catered events, and serve as the first contact for clients and guests. You will address concerns with urgency and professionalism.

You will supervise staff, assist with recruiting, scheduling, training, and ensure safe facilities, proper sanitation, and compliant operations across all functions.

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Strong sanitation habits.
• Ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Oversee Catering Attendants and supervise setup, service, and breakdown of functions.
• Ensure complete guest satisfaction and handle complaints per customer service standards.
• Assist in recruiting, supervising, scheduling, disciplining, and training catering staff; coach for peak performance.
• Maintain safe facilities and uphold food production, handling, sanitation, dress, and hygiene standards; report safety/quality issues to management.

Skills

Customer service

Sanitation

Problem recognition

Communication

Education

High School Diploma/G.E.D.

Job description

16.00 USD Hourly

Job Summary:

The Catering Supervisor oversees the Catering Attendants and ensuring that catered functions get set up, broken down and served correctly. The Catering Supervisor is the first point of contact for the client and customers, and must respond to and resolve concerns with urgency and professionalism.

Job Description:

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times. Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise Catering Attendants and their tasks, including set up and maintenance of function room areas.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the catering staff at the direction of the Catering Manager. Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Catering Manager of all unusual events, circumstances, or other safety or quality control issues.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent.
• Strong sanitation habits.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Coffee equipment- grinders, brewers, etc.
• Commercial kitchen equipment.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.