Supervisor - Care Navigators

Frontier Behavioral Health; Spokane (WA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Signing Bonus

Licensure supervision (no-cost)

Loan forgiveness program

License/Certification fee reimbursed

Employee discounts

Free Employee Assistance Program

Job summary

Frontier Behavioral Health in Spokane seeks a Supervisor to lead Care Navigator staff, ensuring smooth workflows and high-quality client support across community and clinic settings. The role requires 2+ years in behavioral health, plus 1 year in leadership; a valid driver's license and strong communication skills are essential, with travel to meet clients as needed.

FBH offers PTO, holidays, insurance, retirement plans and a sign-on bonus; join a mission-driven team dedicated to accessible,

Qualifications

• Customer service experience and active listening are required.
• Strong written and verbal communication skills are required.
• Experience with basic computer software, including word processing and email, is required.

Responsibilities

• Lead Care Navigator staff and allocate workflows to maximize efficiency.
• Conduct weekly supervision sessions and maintain supervision logs.
• Participate in interviewing and hiring for Care Navigators.
• Collaborate with partner agencies to coordinate shared client needs.

Skills

Customer service experience

Active listening

Written and verbal communication

Problem solving

Education

High School Diploma or Equivalent

College education or specialty certification

Tools

Word processing

Email

Job description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.Care Navigation services are available to adults or youth in Spokane County who are struggling to get or stay connected with healthcare providers.Care navigators work one-on-one with individuals to find dental care, physical health care, and substance use treatment providers that are most accessible for them. Care navigators work as healthcare guides, helping to educate, advocate, and motivate individuals to meet their specific healthcare goals. Care navigators are able to provide assistance in numerous ways including:Care coordination between multiple providersHealth promotion and advocacyFinding providers to fit individual needsScheduling and appointment remindersTransportation assistance (to and from appointments)Referrals to community and social support servicesThe Supervisor leads, mentors and develops assigned employees by participating in employee selection and hiring, training, coaching and role modeling. The Supervisor provides daily first-level problem solving, covers staffing gaps as needed and assists in resolving escalated customer concerns. The Supervisor guides, coaches and leads employees ensuring compliance with FBH policies, processes and practices.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:Problem solves staffing issues related to sick calls and other absences.Allocates work assignments and ensures workflows and processes are adhered to in order to maximize efficiency and partner agency support.Conduct weekly or bi-weekly supervision sessions with each staff member assigned, keep a written log of supervision sessions.Participate in interviewing and candidate selection for Care Navigators.Collaborate with partner agencies in facilitating the needs and coordination requirements for shared clients.Maintain identified workflows and assist in training and supporting Care Navigator team members in completing the required tasks.Participate in Care Navigator team meetings and coordinate training, including on-boarding of new hires.Demonstrate skill and knowledge related to large-programmatic functions and incorporate this into daily tasks of Care Navigators.Provide back-up coverage to the Manager as needed.Watch over large components within the program area and demonstrate effective communication skills in an effort to problem solve potential challenges.Provide Care Navigation coverage at any FBH or primary care location in the Spokane area as requestedDemonstrate a positive attitude and effort toward meeting the needs of internal and external customers.Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.Demonstrate flexibility in responding to change and in working with diverse groups and individuals and a positive, solution-focused perspective towards organization goals and when working with co-workers and staff.Support and encourage a harmonious working relationship within and between departments and work with assigned teams to promote a safe and welcoming environment.Requires travel to see clients in the community and travel between work sites.QUALIFIED APPLICANTS WILL HAVE:REQUIRED:High School Diploma or Equivalent.Two years’ experience working in a behavioral health care or physical health care setting.One year of management or leadership experience.Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.PREFERRED:College education or specialty certification.Customer Service experience.KNOWLEDGE, SKILLS & ABILITIES:Customer service experience and the application of active listening techniques are required.Must have strong written and verbal communication skills.Experience with basic computer software, including but not limited to: operating systems, word processing, email, internet and intranet is required.PHYSICAL, SENSORY AND ENVIRONMENTAL:The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.May be required to lift 10 - 20 pounds. Work may be performed out of office and travel may be needed to outside areas.Blood-borne Pathogen Category IV - No exposure to blood-borne pathogens.PAY RANGE (Hourly/ Non-Exempt): $26.92- $32.80All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $26.92 per hourOur Benefits and Perks are Amazing!WE BELIEVE IN WORK LIFE BALANCE:Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!Plus 9 Paid Federal Holidays!Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.BENEFITS: www.fbhwa.org/careers/benefitsMedical, Dental and VisionRetirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.Flexible Spending AccountsLife Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.PERKS: www.fbhwa.org/careers/perksSigning Bonus!No-cost licensure supervision for those pursuing clinical licensure.Federal and State Loan Forgiveness Program for qualifying Programs.Reimbursement of License/Certification application fee that is required for the position.Free Employee Assistance ProgramStaff Discounts at various FBH partners throughout Spokane!Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.