Supervisor, Care Management - IW

Trillium Health Resources; Raleigh (NC); Remote; USD 65,000 - 87,000; Full time

Benefits offered by this job

Work-from-home options

Health insurance with no employee-prem

Paid time off 24 days + 12 holidays

NC Local Government Retirement Pension

401k with 5% employer match

Public Service Loan Forgiveness (PSLF)

Remote work stipend

Job summary

Trillium Health Resources, a Tailored Plan and MCO serving 46 counties in North Carolina, seeks a Supervisor, Care Management - IW to lead a localized multi-disciplinary team within a managed care environment. The role ensures staff apply evidence-based practices using the Trillium Connections Care Management platform to deliver whole-person care.

Candidates must have RN licensure or a relevant bachelors degree with experience with I/DD or TBI, NCQA workflows, and a valid drivers license.

Qualifications

• Bachelors degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI;
• Masters degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI;
• Must have a valid drivers license.

Responsibilities

• Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities.
• Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change.
• Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a members physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures.
• Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the members needs.
• Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members.

Education

Bachelors degree or licensure as an RN

Masters degree in a human services field or licensure as an RN

Job description

Job Information

Pay Plan Title: Supervisor, Care Management

Working Title: Supervisor, Care Management - IW

Cost Center: 8600/Provider Based Care Management

FLSA Status: Exempt

Posting Salary Range: $64,711 - $86,549

Office Location: Remote in North Carolina within 75 miles of Trillium’s South Central Region (See requirements section for included counties)

Posting Details

Make an impact. Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse inclusive culture
• Every day, our work changes lives - from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

What We’re Looking For

This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The Supervisor, Care Management - IW ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform. They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members.

On a typical day, you might:

• Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities.
• Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change.
• Establish a team based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures.
• Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.
• Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members.

Employee Benefits

• Trillium knows that work/life balance is essential. That's why we offer:
• Typical working hours: 8:30 am - 5:00 pm
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan) systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

Qualifications

• Bachelor’s degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI;
• Master’s degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI;
• Must have a valid driver’s license.
• Must reside in North Carolina and within 75 miles Trillium’s South Central Region, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne.
• Must be able to travel within catchment as required.
• Preferred: Work experience focused on working with Innovations Waiver.
• A minimum of two (2) years of experience supervising a team.

Deadline for Application

October 12, 2026 at 11:59 PM

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug‑free workplace. All candidates must pass a drug test as a condition of employment.

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