Supervisor Care Management

1103 Team Member Services; Town of Florida (NY); On-site; USD 73,000 - 136,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a Discharge Planning and Social Services Leader to oversee inpatient, observation, and ED discharge operations, aligning care with regulatory standards. You will mentor staff, participate in rounds, and drive process improvements to ensure timely, safe transitions.

Required: Bachelor’s in social work and direct care management experience; Master’s preferred. Strong communication and data‑driven mindset are essential for success in this role at our Florida facility.

Qualifications

• Bachelor's degree required
• Master's degree preferred
• Field of Study: social work
• 1+ year direct care management experience
• 2+ years social work experience
• ACM or CCM certification preferred
• Florida background screening may apply

Responsibilities

• Supervise discharge planning and social services in inpatient, observation, and ED
• Lead care management strategies with facility leadership
• Participate in multidisciplinary rounds and barrier resolution
• Provide expertise in discharge planning and progression of care
• Monitor documentation quality and regulatory compliance
• Facilitate care conferences for complex transitions
• Participate in meetings reviewing high‑cost, long‑stay cases
• Report quality and risk issues promptly
• Address complaints and communicate escalations
• Assist in hiring, onboarding, and mentoring staff
• Perform other duties as assigned

Skills

Discharge planning

Care management

Multidisciplinary rounds

CMS Conditions of Participation

Regulatory compliance

Data analysis

Team leadership

Process improvement

Documentation reports

Communication

Education

Bachelor's degree

Master's degree

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1000 WATERMAN WAY City: TAVARES State: Florida Postal Code: 32778.

Job Description

• Supervises daily operations of discharge planning and social services in the inpatient, observation, and emergency department, serving as the primary point of contact for inpatient unit Care Management barriers and concerns.
• Implements corporate Care Management strategies in collaboration with facility management.
• Actively participates in multidisciplinary rounds, ensuring active staff participation and effective discharge planning and barrier resolutions.
• Provides discharge planning and progression of care expertise to the interdisciplinary team.
• Leverages reports and dashboards to monitor the accuracy of care manager team's documentation and compliance with regulations.
• Facilitates care conferences for complex transitions and placements as needed.
• Participates in hospital and medical staff meetings to review patients with high dollar, extended length of stay, or difficult placement.
• Reports pertinent quality and risk issues to appropriate individuals, departments, and committees in a timely manner.
• Addresses patient, staff, physician, and department complaints and follows up with timely communications and escalations.
• Participates in hiring, onboarding, educating, evaluating, and mentoring staff.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of medical necessity for appropriate patient status and level of care [Required]
• Knowledge of IMM, MOON, Advanced Directives, Multidisciplinary Rounds, Social Services, Value Based Programs, and other Care Management compliance guidelines [Required]
• Ability to lead others effectively while maintaining appropriate compliance [Required]
• Knowledge of Centers for Medicare & Medicaid Services (CMS) Conditions of Participation for discharge planning [Required]
• Ability to manage multiple tasks and prioritize level of importance [Required]
• Critical thinking skills [Required]
• Customer service skills [Required]
• Ability to implement process improvement processes [Required]
• Experience with PC applications and development of reports [Required]
• Ability to negotiate optimal resolution of issues [Required]
• Ability to manage multiple tasks and prioritize level of importance [Required]
• Ability to engage in complex clinical decision-making [Preferred]
• Strong professional verbal and electronic communication [Preferred]
• Ability to analyze, evaluate, and monitor data [Preferred]
• Ability to foster positive Interdisciplinary Team relations and encourage employee engagement [Preferred]
• Ability to work independently and/or as part of a team [Preferred]

Education

• Bachelor's [Required]
• Master's [Preferred]

Field of Study

• in social work

Work Experience

• 1+ experience in direct care management [Required]
• 2+ social work experience [Required]

Additional Information

• Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements.

Licenses and Certifications

• Accredited Case Manager (ACM) [Preferred]
• Certified Case Manager (CCM) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/msy4mja2

Pay Range: $72,904.00 - $135,595.20

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.