Supervisor, Cage Operations

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Total rewards package

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Supervisor for Cage Operations to oversee enterprise funds and tribal assets, ensure accuracy, and lead a team of cashiers. The role requires a Bachelor's degree and at least 1 year in Cage Operations or related field, with preferred supervisory experience.

You will coordinate with vendors and ensure compliance with gaming regulations, maintain confidentiality, and manage staffing to control overtime while delivering excellent guest service.

Qualifications

• Bachelor’s degree is required.
• Minimum one (1) year of experience in Cage Operations, Casino, Customer Service, or related field.
• Minimum three (3) months of supervisory experience is preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements.

Responsibilities

• Maintains security and accountability of enterprise funds and Tribal assets within designated cages.
• Verifies payouts and supervises hourly team members to ensure policy and procedural compliance.
• Provides excellent customer service and maintains professionalism with guests, coworkers, management, and Tribal citizens.
• Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment.
• Manages paperwork follow-up for management and monitors overtime and attendance issues for Cage Operations Cashiers.
• Prepares and leads team member meetings, conducts monthly one-on-one meetings, completes bi-annual performance evaluations, and provides recommendations for subordinate evaluations.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Cash handling procedures

AML compliance

Confidentiality

Communication skills

Leadership

Customer service

Time management

Education

Bachelor’s degree

Tools

Computer equipment

Ten-key adding machine

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management.
2. Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title31 training, and maintains Title31 compliance.
3. Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns.
4. Coordinates with outside vendors for maintenance of enterprise‑owned machinery and equipment. Operates all computer‑related equipment and a ten‑key adding machine.
5. Manages paperwork follow‑up for management. Monitors overtime and attendance issues for Cage Operations Cashiers and adjusts staffing as needed to control overtime.
6. Prepares and leads team member meetings, conducts monthly one‑on‑one meetings with subordinates, completes bi‑annual performance evaluations, and provides recommendations for subordinate evaluations.
7. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

• Interviewing, hiring and training employees.
• Planning, assigning, reviewing and directing work.
• Evaluating and appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Making hiring decisions and designing individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor’s degree is required. Minimum one (1) year of career experience in Cage Operations, Casino, Customer Service, or a related field required. Minimum three (3) months of supervisory experience is preferred. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Demonstrated knowledge of cash handling procedures, Anti‑Money Laundering (AML) compliance, and internal control standards.
• Ability to maintain strict confidentiality regarding financial data, casino policies, and promotional activities.
• Proficiency in both oral and written communication.
• Willingness to take full responsibility for the performance and outcomes of Cage and Credit Operations.
• Strong interpersonal skills with the ability to foster effective working relationships across all team members.
• Capability to handle high‑pressure situations while maintaining a positive, professional demeanor and delivering exceptional guest service.
• Flexibility to adapt to frequent time constraints and a dynamic, interruptive work environment.
• Ability to perform a wide range of tasks, including those requiring an irregular work schedule.
• Capable of displaying leadership abilities.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

NO DRIVING RESPONSIBILITIES

Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS – ENVIRONMENT

The primary work environment is a climate‑controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast‑paced, high‑demand environment.

Physical demands include exerting up to 10 pounds of force occasionally, lifting, carrying or moving up to 40 pounds occasionally, and maintaining sustained effort as described. Sedentary work involves sitting most of the time while operating various computer equipment. Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Visual acuity must meet requirements for the position.

Motor vehicle operation may be required in certain travel contexts. Endurance required to sit, walk and stand for extended periods, and maintain efficiency throughout the shift. Exposure to fumes or secondhand smoke may occur. Reasonable accommodation will be made in compliance with applicable law.

BENEFITS

We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals, supporting our pay‑for‑performance philosophy.