Supervisor Business Office - Linden Oaks Hospital

NorthShore University HealthSystem; Naperville (IL); On-site; USD 71,211,000 - 106,851,000; Full time

Benefits offered by this job

Annual Incentive Plan

Shift pay

On-call pay

Holiday pay

Tuition Reimbursement

Free Parking

Health Savings Account

Job summary

Endeavor Health is seeking a Supervisor for the Business Office LOH in Naperville. The role oversees registration, scheduling, and insurance verification, with a focus on financial counseling and front-end operations.

Responsibilities include hiring and coaching staff, budgeting, and producing monthly operational reports. A Bachelor's degree, CPR, CPI within 90 days, and 3+ years in supervisory, behavioral health, and healthcare settings are required.

Qualifications

• Bachelor's degree required.
• CPR - American Heart Association; CPI within 90 days of hire.
• Minimum one year of experience in a business office or finance/accounting environment.
• Minimum three years of supervisory experience.
• Minimum three years of behavioral health experience.
• Minimum three years of health care experience.
• Crisis line of crisis intervention experience.
• Substantial knowledge of insurance plans (Commercial, Managed Care, capitated plans; Medicare, Medicaid, Workers Compensation).

Responsibilities

• Supervises and coordinates the front end revenue cycle: registration, scheduling, insurance verification, and financial counseling.
• Prepares complex correspondence, reports, charts, tables and forms using advanced software.
• Delivers care appropriate to the age and needs of patients served.
• Oversees scheduling, registration, insurance verification, financial counseling, reception and clerical support.
• Manages hiring, orientation, training, performance reviews, and disciplinary actions as needed.
• Contributes to policy, procedure, and budget development; assists with new protocols and meetings.
• Prepares monthly operations reports (volumes, referrals, charity care, collections).
• Monitors budget, resolves variances, and collaborates on annual budget development.
• Organizes workload to meet deadlines and priorities.
• Keeps staff up-to-date with trends and training needs; arranges seminars.

Skills

Supervisory experience

Behavioral health experience

Healthcare experience

Crisis line experience

Insurance knowledge

Education

Bachelor's degree

Job description

Hourly Pay Range:

$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Sign on bonus: N/A

• Position: Supervisor ; Business Office LOH

• Location: Linden Oaks Outpatient ; Mill Street ; Naperville

• Full Time/Part Time: Full Time

• Hours: M-F 8:00-4:30

• Required Travel: May travel to other sites

What you will do:

Responsible for supervising and coordinating the front end revenue cycle including registration, scheduling, insurance verification, and financial counseling. Utilizes advanced microcomputer software skills to prepare complex correspondence, reports, charts, tables and forms.

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.

Oversees the following functions for Linden Oaks services: scheduling, registration, insurance verification, financial counseling, reception area and clerical support.

Interviews, hires, orients, trains, evaluates the performances of and, when necessary, disciplines and/or discharges department personnel. Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquires regarding department operations.

Provides input into the development of departmental policies, procedures and budgets. Works in conjunction with management in development of new protocols, changes or deletions and arranges discussions at department section meetings. Coaches staff on ways to optimize customer satisfaction external and internal.

Prepares monthly reports regarding operations, such as volumes, referral sources, charity care for assessments and money collections.

Monitors budget and resolves variances monthly. Collaborates with manager/director when developing annual operating budget.

Organizes work load to comply with deadlines and priorities.

Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature and attending related seminars. Identifies seminars for staff in areas they may need assistance.

What you will need:

• Education: Bachelors Degree

• Certification: CPR - American Heart Association ; CPI within 90 days of hire

• Experience:

• A minimum of one year of experience in a business office or finance/accounting environment

• Unique or Preferred Skills:

• Minimum three years of supervisory experience

• Minimum of three years of behavioral health experience

• Minimum three years of health care experience

• Crisis line of crisis intervention experience

• Substantial knowledge base of insurance plans such as Commercia, Managed Care and capitated plans, Medicare, Medicaid and Workers Compensation.

Benefits (For full time or part time positions):

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)

• Incentive pay for select positions

• Opportunity for annual increases based on performance

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.