Supervisor Billing Operations

aah; Charlotte (NC); Remote; USD 3,933,000 - 5,903,000; Full time

Job summary

Advocate Health is seeking a Remote Revenue Cycle Supervisor to lead the patient accounting team, ensuring accurate and compliant billing across payors. You will manage processes to maximize cash flow and minimize receivables while staying current with healthcare billing regulations.

The role requires 3–5 years in healthcare billing, supervisory experience, and strong communication skills. Remote work option with potential travel as needed.

Qualifications

• High School Diploma required; experience in healthcare billing preferred.
• Experience supervising a patient accounting team and managing staff.

Responsibilities

• Supervise a patient accounting team to ensure accurate, compliant billing and timely reimbursements.
• Collaborate with internal departments and payors to resolve discrepancies and reduce bad debt.
• Develop and implement process improvements in billing and collections.

Skills

MS Word

MS Excel

MS PowerPoint

Teams

Leadership

Communication

GAAP knowledge

Education

High School Diploma

Tools

None

Job description

Department:

13558 Enterprise Revenue Cycle - Non Government Billing Operations: SE HB

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

days

Pay Range:

Pay Range: $28.55 - $42.85

Advocate Aurora Health candidates must live in these states:

AK, AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

Major Responsibilities:

• Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets.
• Responsible for operating within budget limitations and authorized staffing levels.
• Assesses employee training needs and coordinates with the training department to ensure appropriate development.
• Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality.
• Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department.
• Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses.
• Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement.
• Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance.
• Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members.
• Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations.
• Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business.

Education Required:

• High School Diploma.

Experience Required:

• Typically requires 3 - 5 years of experience in Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients. Supervisory Experience: 3 to 5 years’ experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management. Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections. Hands‑experience with patient billing software and electronic health records (EHR) systems.

Knowledge, Skills & Abilities Required:

• PC skills in Microsoft Word, Excel, PowerPoint, and Teams
• Previous experience leading a patient accounting team.
• Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management. Ability to effectively address difficult and controversial issues.
• Excellent organizational, analytical, and problem‑solving skills.
• Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures.
• Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions.
• Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments.
• General knowledge of business, finance, human management, and operations.

Physical Requirements and Working Conditions:

• This position is remote, but may require travel, therefore, could be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.