Supervisor, Bereavement Services

Chapters Health System; Florida; On-site; USD 68,000 - 106,000; Full time

Job summary

Chapters Health System, Inc. seeks a Bereavement Supervisor to oversee adult and children’s bereavement programs and provide clinical counseling expertise. The role supports the IDG and community partners while ensuring program quality and staff supervision.

The position requires Florida licensure (LCSW/LMHC/LMFT), a Master’s degree in a related field, and 4+ years of experience, including supervisory work and EMR/EHR proficiency. Travel and varying hours are expected.

Qualifications

• Master’s degree in Social Work, Counseling, or related field with applicable state licensure.
• Florida licensure: LCSW, LMHC, or LMFT; four+ years of related experience.
• One year of supervisory/lead experience; experience with death and dying in adults/children; EMR/EHR experience.

Responsibilities

• Collaborates with Social and Volunteer Services Manager to operate adult and children’s bereavement programs.
• Maintains Bereavement database, records, and files ensuring timeliness and accuracy.
• Supervises volunteers for Bereavement Department and Children’s Grief Center; supports program development.

Skills

English communication

Crisis management

Supervisory experience

Interpersonal skills

Education

Master’s degree in Social Work or Counseling

Licensed in Florida (LCSW/LMHC/LMFT)

Tools

EMR/EHR

Job description

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role:The Bereavement Supervisor (BVSS) provides programmatic oversight for the affiliate’s Bereavement Programs and provides clinical counseling expertise and programmatic consultation to Bereavement Specialists, members of the Interdisciplinary Group (IDG) and the community, including the adult bereavement program and the program for grieving children.Qualifications:• Master’s degree in Social Work (CSWE accredited), Counseling, or related field• Professional Licensure as required by state where care is being provided.- In Florida LCSW, LMHC or LMFT• Minimum of four (4) years of related experience• Minimum of up to one (1) year of supervisory/lead experience• Experience related to the concepts and practices of death and dying with children and adults• Experience in children, family, and group modalities and intervention• Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system• Able to remain calm and professional and trouble shoot and manage children/family crisis situations• Ability to effectively communicate in English (written and verbal)• Intermittent Driver – Valid driver’s license and automobile insurance per Company policy. Ability to travel off-site to meet business needs• Ability to work evenings and weekendsCompetencies:• Satisfactorily completes competency requirements for this position.Responsibility of All Employees:• Represent the Company professionally at all times through care delivered and/or services provided to all clients.• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.• Comply with Company policies, procedures and standard practices.• Observe the Company's health, safety and security practices.• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.• Use resources in a fiscally responsible manner.• Promote the Company through participation in community and professional organizations.• Participate proactively in improving performance at the organizational, departmental and individual levels.• Improve own professional knowledge and skill level.• Advance electronic media skills.• Support Company research and educational activities.• Share expertise with co-workers both formally and informally.• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.Leadership Success Factors:• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.• Initiative. Originate action to achieve goals.• Management Identification. Identify with and accept the problems and responsibilities of management.• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.• Leadership. Use appropriate interpersonal styles and methods in guiding others.• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.• Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.Job Responsibilities:• Collaborates with the Social and Volunteer Services Manager for provision and operation of the adult and children’s bereavement programs.• Develops and maintains required Bereavement database, records and files, in a manner reflecting timeliness, completeness, accuracy, and legibility.• Maintains focus on programmatic overview and development, support, and supervision of volunteer staff for Bereavement Department and Children’s Grief Center.• Assists Social and Volunteer Services Manager to maintain and enhance bereavement programs, including groups, camps, and other special events and programs within the department.• Assesses bereavement care needs of survivors (i.e., adults, children, and families) in accordance with operational guidelines established for the department.• Provides clinical oversight for support group meetings, including supervisory, debriefing, and educational sessions for Grief Center volunteers; provides back-up to Bereavement Specialists.• Provides follow-up with clients and refers to community agencies for additional assistance.• Provides appropriate bereavement training, case management, consultation, education and supervision for staff, students, and volunteers assigned to the department.• Performs other duties as assigned.Compensation Pay Range:$67,976.53 - $106,213.33This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.