Supervisor - Asset Protection and Recovery

Golden 1 Credit Union; Sacramento (CA); On-site; USD 85,150 - 87,000; Full time

Job summary

Golden 1 Credit Union in Sacramento seeks a seasoned Supervisor of Asset Protection and Recovery to oversee third-party collections, bankruptcy, litigation, foreclosures, subordinations, and settlements. You will lead a team of specialists and partner with legal and compliance to minimize losses.

Requires a bachelor’s degree in business or finance, 5+ years in asset protection/collections with at least 2 years in supervision, and strong leadership, negotiation, and regulatory knowledge.

Qualifications

• Bachelor’s degree in business, finance, or a related field is required.
• Minimum 5 years of asset protection/collections experience in the financial industry, with at least 2 years in a supervisory role.
• Deep knowledge of bankruptcy, litigation, third‑party collections, foreclosures, and settlements; strong leadership and regulatory understanding.

Responsibilities

• Lead and manage a team of specialists handling third‑party collections, foreclosures, bankruptcy, and settlements.
• Develop and implement collections and recovery strategies to minimize losses and maximize asset recovery; coordinate with legal/compliance.

Skills

Leadership

Negotiation

Communication

Regulatory knowledge

Team management

Education

Bachelor’s degree in business, finance, or related field

Job description

Title: Supervisor - Asset Protection and Recovery

Status: Exempt

Report To: Manager - Asset Protection and Recovery

Department: Member Care Team 4

Job Code: 11490

Pay Range: $85,150.00 - $87,000.00 annually

General Description

Assists the Asset Protection and Recovery Manager in all aspects of department operations to ensure the financial well‑being of our credit union and its members. As part of our growth strategy, we are seeking a highly experienced and strategic Supervisor of Asset Protection and Recovery to oversee Third‑Party Collections, Bankruptcy, Litigation, Foreclosures, Subordinations, and Settlements. The Supervisor of Asset Protection and Recovery will be a key leader responsible for managing and optimizing the credit union’s efforts in asset protection, collections, and recovery. This role demands a seasoned professional with a deep understanding of collections, bankruptcy, settlements, foreclosures, subordinations, and third‑party collection oversight.

Tasks, Duties, Functions

• Team Leadership: Lead and manage a team of Specialists ensuring they are well equipped to handle third‑party collections, foreclosures, bankruptcy proceedings, legal suits, subordinations, and settlements. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Responsible for employee evaluations, disciplinary actions, training new employees, as well as ongoing training of established employees.
• Collections and Recovery Strategy: Develop and implement comprehensive collections and recovery strategies to minimize losses and maximize asset recovery. Collaborate with legal and compliance to ensure adherence to regulatory requirements. Assist Management in preparing monthly reports, month‑end statistics, and audits for Senior Management.
• Third Party Relationship Management: Oversee relationships with third‑party collection agencies, legal partners, trustee company, and other service providers.
• Bankruptcy, Legal, and Foreclosure Management: Stay abreast of changes in bankruptcy laws and regulations to adapt strategies accordingly. Manage the foreclosure process, up to and including Real Estate Owned (REO) marketing, maintenance, and liquidation, in accordance with applicable laws and credit union policies. Review and approve attorney referral accounts for civil action and represent Golden 1 during legal proceedings.
• Settlement Negotiations: Oversee and lead negotiations with members to reach settlements on outstanding debts while balancing the interest of the credit union and fostering positive member relations.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
• Perform other duties as assigned.

Physical Skills, Abilities, and Exertion Used in These Tasks

• Effective oral and written communication skills required to train and evaluate staff and to perform constructive follow‑up on member concerns and collection activities.
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

Organizational Contacts & Relationships

• INTERNAL: Member Care, Consumer Loan Servicing, Lending, Member Service, Branch Staff, Dealer Services, Card Operations, Electronic Services, and Records Management.
• EXTERNAL: Members, legal counsel peers in financial institutions, law enforcement agencies, repossession firms, judicial departments, credit reporting and third‑party collection and credit reporting agencies.

Qualifications

• EDUCATION: A bachelor’s degree in business, finance, or related field. Equivalent job experience within a financial institution will also be considered.
• EXPERIENCE: Minimum 5 years of experience in asset protection, collections, or a related role within the financial industry. At least 2 years of supervisory experience.
• KNOWLEDGE / SKILLS: In‑depth knowledge of bankruptcy, litigation, third‑party collections, foreclosures, and settlement processes. Strong leadership skills and a proven ability to manage and motivate a team. Excellent communication/negotiation skills and an understanding of relevant laws and regulations governing asset protection in the financial sector.

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Minimal local travel to attend court appearances by car or public conveyance.

Licenses / Certifications

None