Supervisor, Accounts Receivable Services- Hospital

Med-Metrix; Arlington (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Med-Metrix seeks a Supervisor, Accounts Receivable Services to lead the AR team, oversee daily workflows, and ensure timely follow-up to meet collection goals.

You will perform QA checks, review productivity metrics, and provide support to internal and external clients while maintaining HIPAA-compliant processes and confidentiality at all times.

Qualifications

• 3+ years experience in hospital business office or similar setting.
• Experience in Hospital/Facility billing and Home Infusion billing.
• Strong interpersonal and communication skills.
• Ability to work independently and in a team.
• Strong problem solving and decision-making abilities.

Responsibilities

• Oversee daily AR team activities and ensure equitable work assignments.
• Perform weekly QA review of team work and productivity reports.
• Provide weekly productivity updates to AR Analyst and management.
• Assist and resolve external and internal client inquiries.
• Maintain reports/logs and ensure HIPAA compliance across the team.
• Provide training, monitoring, and feedback to staff; apply disciplinary action if needed.
• Ensure remote access is disabled for terminated or transferred employees when applicable.
• Monitor attendance and PTO usage; maintain confidentiality at all times.

Skills

Team leadership

Communication

Microsoft Office

Analytical thinking

HIPAA knowledge

Tools

Microsoft Office Suite

Job description

Job Purpose

The Supervisor, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of their AR team including inventory management and staff training.

Duties and Responsibilities

• Monitors and coordinates follow up activities to ensure work assignments are equitable, and accounts receive timely follow up and collection goals are met
• Perform weekly QA review of their team’s work
• Weekly review of staff productivity reports
• Provide weekly staff productivity updates to the AR Analyst
• Provide assistance/resolution to external and internal client inquiries
• Prepares and maintains reports or logs as required
• Maintain a current working knowledge of all healthcare related issues and regulations
• Identifies issues and works with the manager and director to get them resolved
• Provide training, monitoring and feedback as well as disciplinary action as necessary
• Maintain a professional attitude
• Maintain confidentiality at all times
• Monitor their teams attendance and PTO usage
• Other duties as assigned
• Responsible for ensuring that remote client access to is disabled for terminated or transferred employees when applicable in a timely fashion
• Understand and comply with Information Security and HIPAA policies and procedures at all times and ensure all direct reports are trained and in compliance of said policies and procedures at all times.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and enforce such for all direct reports
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties for your respective team

Qualifications

• 3+ years experience in a hospital business office setting or similar setting
• Experience in Hospital/Facility billing and Home Infusion billing
• Ability to work well individually and in a team environment
• Must be reliable, responsible, goal oriented and flexible
• Proficiency in Microsoft Office Suite
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required

Working Conditions

• Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress
• Work Environment: The noise level in the work environment is usually minimal

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.