Supervisor

Lucky Strike Entertainment Corporation; Village of Fairport (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation, Sick Leave & Holidays

Discounts: Bowling, Waterpark, Retail

Job summary

Lucky Strike Entertainment in Fairport, NY, is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, food & beverage, bar, and events to deliver standout guest experiences.

You will coach hourly team members, maintain service speed and standards, assist with cash handling and labor tracking, and drive sales through guest engagement and in-center programs. Flexible hours include nights and weekends.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing roles.
• Ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication to resolve guest concerns professionally.

Responsibilities

• Own the floor on every shift, ensuring smooth service across all areas.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service and safety expectations.
• Drive sales through guest engagement and event support.
• Maintain readiness of facilities, lanes, and FOH/BOH operations.
• Assist with cash handling, inventory, and labor tracking.

Skills

Motivate team

Communication skills

Guest service

Operational leadership

Cash handling

Education

High school diploma

Job description

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets. From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit. When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

The Role

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to come back.

What You\'ll Do

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

What You\'ll Bring

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting
• Strong communication skills and the confidence to resolve guest concerns professionally
• A floor-first work style; you lead by being present and doing the work alongside your team
• Basic financial awareness including labor, sales goals, and cost control
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
• High school diploma or equivalent required
• Flexible availability including nights, weekends, and holidays

What You\'ll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave and Holidays
• Perks! Bowling, Boomer\'s, and Waterpark discounts, Retail discounts, Event discounts, and more!

#LI-DNP

Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, insurance, dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay range for this position is $22.00 - $24.00 per hour, depending on qualifications.