Supervisor

Guest Services Inc; Town of Florida (NY); On-site; USD 19,286 - 24,796; Full time

Job summary

Guest Services Inc. is seeking a Food Service Supervisor in Town of Florida, NY to assist the Manager in unit operations, floor management, and staff development.

You will focus on customer service, food safety, and maintaining high standards across dining and cashier areas. The role requires at least 2 years in management, strong leadership, and excellent communication in English; a Food Safety certification is a plus.

Qualifications

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• At least 2 years of management experience required.
• Food safety certification is a plus.
• Strong customer service and team leadership skills.
• Ability to organize multiple priorities and problem-solve.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and resolve them according to customer service standards.
• Monitor and supervise dining area, cashier stations, and food stations to meet quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing staff.
• Train hourly staff for peak performance and monitor development.
• Maintain safe facility environment including equipment, food handling, hygiene, and cash control.
• Notify Manager of unusual events or safety/quality issues.

Skills

High school diploma

Bachelor's degree

Management experience

Food safety certification

Customer service

Team leadership

Multi-priority organization

Problem solving

Education

High School Diploma or GED

Bachelor’s or Business Degree

Tools

Office equipment

Food service equipment

Job description

Compensation Amount: 16.00 USD Hourly

Job Summary: The Food Service Supervisor assists the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Food Service Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Essential Functions

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

Skill and Knowledge Requirements

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified is a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30–35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk‑in, and grill areas.
• Reading and writing work‑related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co‑workers and to speak clearly so that you can be understood by customers and co‑workers in English.
• Constantly communicates and receives verbal communication with other employees in fast‑paced environment.
• Physical presence at the job site is essential to perform job duties.

Equipment Used

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Food service equipment (pots and pans, stove, fridge, fryers, among others).

Equal Opportunity Employer

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.