Supervisor

Slanted Door; San Ramon (CA); On-site; USD 70,000 - 120,000; Part time

Job summary

Slanted Door Group is seeking a hands-on leader to manage the restaurant’s front-of-house operations. You will oversee staffing, scheduling, and service during service hours, including extended shifts when needed.

You will work to maintain high standards of food quality, guest experience, and safety across all shifts. In this role you will train and develop both hourly and management staff, ensure adherence to company policies, and collaborate with the GM and executive team to optimize

Responsibilities

• Oversee and support the restaurant staff scheduling to ensure proper coverage, including extended days when necessary.
• Promote a healthy, productive relationship with customers, vendors and team members.
• Lead FOH operations and be prepared to step in for the General Manager during absence.
• Maintain standards of service, food quality and safety in line with company policies.
• Train and develop managers and hourly staff to uphold the brand's values and performance expectations.
• Respond promptly to inquiries and payroll/benefits related matters while ensuring staff retention.

Job description

GENERAL

• Must be able to work a flexible work schedule minimum 20 hours work week up to and including weekends and holidays.
• Promote and cultivate a healthy, harmonious and profitable working relationship with all members of the Slanted Door Group, customers and vendors alike
• Attend & participate in The Slanted Door Group’s meeting as required
• Exercise good judgment in decision-making and reporting issues to The Slanted Door Group.
• Responsible for effective management schedules and ensuring that the restaurant is properly staffed up to and including working extended days when necessary.
• Responsible to learn and prepare to manage the FOH team within 3 months of employment to perform all functions of the Restaurant’s operations in the absence of the General Manager at any given time.
• Adapt to changes of company policies and communicate with the team on the new changes
• Adhere to city and state employment regulations, health and safety regulations at all time
• Food handler certificate compliant
• Perform other duties and responsibilities as required by The Slanted Door Group

FINANCES

• Assisting by overseeing and managing the restaurant to make sound decisions on matters of importance with GM and the Executive Team
• Assist General Manger to manage P&L to optimize profit, labor and controllable (semi-fixed) expenses by working with Slanted Door Group executive team.
• Provide analysis of all sales with specific emphasis on cost, labor and controllable expenses to ensure budgeted goals are achieved and managed on a regular basis.
• Organize and implement marketing and promotions to increase the restaurant sales.

OPERATIONS & CUSTOMER SERVICES

• Create a culture of excellence by enforcing standards of excellence, best practices, and customer service principles to ensure consistency in operations, food preparation, food quality, and customer experience.
• Work diligently with internal and external customers, who may require extreme levels of patience, tact and diplomacy in order to diffuse anger, gather information and resolve problems.
• Maintain a solid relationship with customers and vendors within company values and cultures.
• Effective floor presence during service hours in all areas to ensure company’s standards, are maintained up to and including active participation with tableside service.
• Manage meal and rest breaks up to and including covering break shifts when necessary.
• Effective scheduling to include covering shifts for wait staff when necessary
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained

PERSONNEL

• Provide excellent leadership with ongoing training, supporting both hourly and management team alike and proven ability to resolve conflict resolutions.
• Recruiting, training, and building a strong team of managers and staff who abide by the company's core values, philosophy, culture and brand.
• Developing leaders to support the continued growth of the company and creating strategies to build a positive, team atmosphere centered on standards of excellence.
• Recognize and motivate, manage, train and develop supervisors, and hourly employees through orientations, ongoing feedback, and the establishment of performance expectations and by conducting performance reviews
• Respond and exercise good judgment on all employee related matters promptly
• Ensure employee retention is maintained.
• Prompt response on slanted door group’s inquiries and directives up to and including all payroll and benefits related matters until all matters are resolved