Supervisor

Lucky Strike Entertainment Corporation; Phoenix, Northern (AZ, KY); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Wellness resources

401(k) plan

Employee stock purchase program

EAP

Vacation & holidays

Discounts: bowling/Waterpark

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor across bowling, arcade, F&B, bar and events. You will coach hourly team members, uphold service standards, and drive sales while ensuring a smooth operational flow on every shift.

The role requires 1–2 years in hospitality or a guest-facing environment, a floor-first work style, and flexible availability including nights and weekends. Join a team focused on delivering memorable guest experiences.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing environment
• Natural ability to motivate and coach a team in a fast-paced setting
• Strong communication skills to resolve guest concerns professionally
• Floor-first work style; lead by doing the work with your team
• Basic financial awareness including labor and cost control
• Ability to stand and walk for extended periods and lift 25–50 pounds occasionally
• Flexible availability including nights, weekends and holidays

Responsibilities

• Own the floor on every shift, ensuring smooth service and team flow across bowling, arcade, F&B, bar and events
• Step into any position as needed to maintain speed and guest satisfaction
• Coach and develop hourly team members on service standards and safety
• Drive sales through guest engagement, upselling, and event support
• Maintain facility readiness, lane conditions, arcade functionality and FOH/BOH operations
• Assist with cash handling, inventory counts and labor tracking to build foundational operational skills

Skills

Floor leadership

Team motivation

Communication skills

Guest service

Coaching

Financial awareness

Physical stamina

Education

High school diploma or equivalent

Job description

The Role

As a Supervisor at Lucky Strike Entertainment, you will lead the floor on every shift, support your team across bowling, arcade, food and beverage, bar, and events, and deliver the kind of guest experience that makes people want to come back.

What You'll Do

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift
• Coach and develop hourly team members on service standards, safety practices, and company expectations
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills

What You'll Bring

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting
• Strong communication skills and the confidence to resolve guest concerns professionally
• A floor-first work style; you lead by being present and doing the work alongside your team
• Basic financial awareness including labor, sales goals, and cost control
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds
• High school diploma or equivalent required
• Flexible availability including nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer’s, and Waterpark discounts, Retail discounts, Event discounts, and more!

#LI-DNP

Who We Are

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.